BUS 215 Exam 1 || A+ GRADED.
Which of the following exemplifies a benefit of good communication? correct answers
Earlier warning of potential problems
You work as the Vice President of Engineering in a large construction firm. Which of the
following are you likely to spend most of your time doing? correct answers Communicating
_______________ is the term used to describe all of the groups that are affected in some way
by a company's actions. correct answers Stakeholders
The essence of communication is _____________. correct answers sharing
You are an employee in the sales department of a clothing manufacturer. When
communicating with you, your boss seems to project himself into your position and remains
calm and composed at all times. This BEST exemplifies a(n) ________. correct answers
audience-centered approach
Given your knowledge of communication and an audience-centered approach, which of the
following young professionals would you MOST expect to become an effective manager?
correct answers A customer service representative who is adept at putting herself in others'
shoes and always showing proper etiquette
Which of the following demonstrates professionalism in the workplace? correct answers Jane,
an accountant, often heads teams that solve problems.
The ability to recognize information needs and use efficient search techniques to locate
reliable sources of information, particularly from online sources, and use this information
ethically, is referred to as ________. correct answers digital information fluency
______________ is the ability to perform an evaluation of evidence completely and
objectively and then make a sound recommendation based upon a logical conclusion correct
answers critical thinking
n the __________ communication network, ideas and information flow along the lines of
command in the company's organizational structure correct answers formal
All communication that occurs outside of the _____________ communication network,
occurs in the _____________ communication network. correct answers formal; informal
The social communication model can best be described as ________. correct answers
interactive and conversational
The ___________ is the form a message takes and the ___________ is the system used to
deliver the message. correct answers medium; channel
Noise, distractions, and filters are all types of communication ______________. correct
answers barriers
, On a global basis, roughly ___________ percent of Internet users access the web at least
some of the time with a mobile device. correct answers 80
Roughly ________ of all U.S. consumers use a mobile device exclusively for their online
search needs. correct answers 1/2
Much of the rise in __________ communication can be attributed to the connectivity made
possible by mobile devices. correct answers social
Which of the following statements is true concerning mobile devices? correct answers Mobile
devices create a host of security and privacy concerns.
Which of the following BEST exemplifies an effective approach to communication
technology? correct answers A company encourages employees to limit messages sent and
recognize those that are less crucial.
the information technology _____________________ is a term used to describe the fact that
information tools can waste as much time as they save correct answers paradox
Information _____________ occurs when people receive more information than they can
effectively process. correct answers overload
An ethical dilemma occurs when ________. correct answers an ethical choice is not clear and
cut
Which of the following scenarios BEST exemplifies an ethical dilemma? correct answers
You are forced to choose between increasing production long dash—as requested by your
sales department long dash—and decreasing production to alleviate pressure on production
lines.
John, an employee at XYZ Company, used information he found on the Internet without
citing the source. John has committed the ethical violation of ________. correct answers
plagarizing
Sarita, an employee at a local bank, has prepared a report that misleads the true intent of a
quotation that was used in her report. Sarita has committed the ethical violation of
_________. correct answers selective misquoting
A primary problem with "dream teams" composed of high-performing people is that
________. correct answers individual star performers can have trouble putting the team's
needs ahead of their own needs
Your company has decided to put together a team to examine employee satisfaction and
morale. You have been asked to serve on this team, along with six employees from other
departments. This type of team is known as a(n) ________. correct answers cross-functional
team
You work on a task force with Jan, Maya, Trent, and Dennis. Each member brings different
strengths to the team. Trent, in particular, seems well-suited to following through on
Which of the following exemplifies a benefit of good communication? correct answers
Earlier warning of potential problems
You work as the Vice President of Engineering in a large construction firm. Which of the
following are you likely to spend most of your time doing? correct answers Communicating
_______________ is the term used to describe all of the groups that are affected in some way
by a company's actions. correct answers Stakeholders
The essence of communication is _____________. correct answers sharing
You are an employee in the sales department of a clothing manufacturer. When
communicating with you, your boss seems to project himself into your position and remains
calm and composed at all times. This BEST exemplifies a(n) ________. correct answers
audience-centered approach
Given your knowledge of communication and an audience-centered approach, which of the
following young professionals would you MOST expect to become an effective manager?
correct answers A customer service representative who is adept at putting herself in others'
shoes and always showing proper etiquette
Which of the following demonstrates professionalism in the workplace? correct answers Jane,
an accountant, often heads teams that solve problems.
The ability to recognize information needs and use efficient search techniques to locate
reliable sources of information, particularly from online sources, and use this information
ethically, is referred to as ________. correct answers digital information fluency
______________ is the ability to perform an evaluation of evidence completely and
objectively and then make a sound recommendation based upon a logical conclusion correct
answers critical thinking
n the __________ communication network, ideas and information flow along the lines of
command in the company's organizational structure correct answers formal
All communication that occurs outside of the _____________ communication network,
occurs in the _____________ communication network. correct answers formal; informal
The social communication model can best be described as ________. correct answers
interactive and conversational
The ___________ is the form a message takes and the ___________ is the system used to
deliver the message. correct answers medium; channel
Noise, distractions, and filters are all types of communication ______________. correct
answers barriers
, On a global basis, roughly ___________ percent of Internet users access the web at least
some of the time with a mobile device. correct answers 80
Roughly ________ of all U.S. consumers use a mobile device exclusively for their online
search needs. correct answers 1/2
Much of the rise in __________ communication can be attributed to the connectivity made
possible by mobile devices. correct answers social
Which of the following statements is true concerning mobile devices? correct answers Mobile
devices create a host of security and privacy concerns.
Which of the following BEST exemplifies an effective approach to communication
technology? correct answers A company encourages employees to limit messages sent and
recognize those that are less crucial.
the information technology _____________________ is a term used to describe the fact that
information tools can waste as much time as they save correct answers paradox
Information _____________ occurs when people receive more information than they can
effectively process. correct answers overload
An ethical dilemma occurs when ________. correct answers an ethical choice is not clear and
cut
Which of the following scenarios BEST exemplifies an ethical dilemma? correct answers
You are forced to choose between increasing production long dash—as requested by your
sales department long dash—and decreasing production to alleviate pressure on production
lines.
John, an employee at XYZ Company, used information he found on the Internet without
citing the source. John has committed the ethical violation of ________. correct answers
plagarizing
Sarita, an employee at a local bank, has prepared a report that misleads the true intent of a
quotation that was used in her report. Sarita has committed the ethical violation of
_________. correct answers selective misquoting
A primary problem with "dream teams" composed of high-performing people is that
________. correct answers individual star performers can have trouble putting the team's
needs ahead of their own needs
Your company has decided to put together a team to examine employee satisfaction and
morale. You have been asked to serve on this team, along with six employees from other
departments. This type of team is known as a(n) ________. correct answers cross-functional
team
You work on a task force with Jan, Maya, Trent, and Dennis. Each member brings different
strengths to the team. Trent, in particular, seems well-suited to following through on
