BUS 215 Ch.1-6 Exam || A+ GUARANTEED.
Earlier warning of potential problems correct answers What is a benefit of good
communication
Communicating correct answers You work as the Vice President of Engineering in a larger
construction firm. What do you spend most of your time doing?
Stakeholders correct answers term used to describe all of the groups that are affected in some
way by a company's actions
sharing correct answers essence of communication is
audience-centered approach correct answers projecting yourself into another's position and
remaining calm and composed at all times
digital information fluency correct answers ability to recognize information needs and use
efficient search techniques to locate reliable sources of information, particularly from online
sources, and use this information ethically, is referred to as
Critical thinking correct answers ability to perform an evaluation of evidence completely and
objectively and then make a sound recommendation based upon a logical conclusion
formal communication network correct answers ideas and information flow along the lines of
command in the company's organizational structure
formal; informal correct answers All communication that occurs outside of the
_____________ communication network, occurs in the _____________ communication
network
interactive and conversational correct answers The social communication model can best be
described as ________.
medium; channel correct answers ___________ is the form a message takes and the
___________ is the system used to deliver the message
communication
barriers correct answers Noise, distractions, and filters are all types of
80 correct answers roughly ___________ percent of Internet users access the web at least
some of the time with a mobile device.
one-half correct answers Roughly ________ of all U.S. consumers use a mobile device
exclusively for their online search needs.
social correct answers Much of the rise in __________ communication can be attributed to
the connectivity made possible by mobile devices.
, A company encourages employees to limit messages sent and recognize those that are less
crucial. correct answers BEST exemplifies an effective approach to communication
technology?
information technology paradox correct answers is a term used to describe the fact that
information tools can waste as much time as they save.
Information overload correct answers occurs when people receive more information than they
can effectively process
an ethical choice is not clear-cut correct answers ethical dilemma occurs when
plagiarizing correct answers John, an employee at XYZ Company, used information he found
on the Internet without citing the source. John has committed the ethical violation of
selective misquoting correct answers Sarita, an employee at a local bank, has prepared a
report that misleads the true intent of a quotation that was used in her report. Sarita has
committed the ethical violation of
individual star performers can have trouble putting the team's needs ahead of their own needs
correct answers A primary problem with "dream teams" composed of high-performing people
is that
cross-functional team correct answers Your company has decided to put together a team to
examine employee satisfaction and morale. You have been asked to serve on this team, along
with six employees from other departments. This type of team is known as a(n)
Task-oriented role correct answers you work on a task force with Jan, Maya, Trent, and
Dennis. Each member brings different strengths to the team. Trent, in particular, seems well-
suited to following through on administrative minutiae and is perfectly willing to let others on
the team direct his efforts. What team role is Trent playing?
groupthink correct answers One of the disadvantages of teams is
increased acceptance of a solution correct answers One of the advantages of teams is
Committees correct answers exist for long periods of time and can become a permanent part
of the organization.
focuses on the processes and outcomes of communication correct answers Constructive
feedback offers criticism that
Unified communication correct answers is designed to integrate voice and video calling,
voice and video conferencing, instant messaging, and real-time collaboration software into a
single system
Establish a clear agenda correct answers You are leading a committee to talk about service
recovery efforts at your branch location. One of the committee members calls you to
complain about the past few meetings. "We never get anything accomplished," she says, "and
Earlier warning of potential problems correct answers What is a benefit of good
communication
Communicating correct answers You work as the Vice President of Engineering in a larger
construction firm. What do you spend most of your time doing?
Stakeholders correct answers term used to describe all of the groups that are affected in some
way by a company's actions
sharing correct answers essence of communication is
audience-centered approach correct answers projecting yourself into another's position and
remaining calm and composed at all times
digital information fluency correct answers ability to recognize information needs and use
efficient search techniques to locate reliable sources of information, particularly from online
sources, and use this information ethically, is referred to as
Critical thinking correct answers ability to perform an evaluation of evidence completely and
objectively and then make a sound recommendation based upon a logical conclusion
formal communication network correct answers ideas and information flow along the lines of
command in the company's organizational structure
formal; informal correct answers All communication that occurs outside of the
_____________ communication network, occurs in the _____________ communication
network
interactive and conversational correct answers The social communication model can best be
described as ________.
medium; channel correct answers ___________ is the form a message takes and the
___________ is the system used to deliver the message
communication
barriers correct answers Noise, distractions, and filters are all types of
80 correct answers roughly ___________ percent of Internet users access the web at least
some of the time with a mobile device.
one-half correct answers Roughly ________ of all U.S. consumers use a mobile device
exclusively for their online search needs.
social correct answers Much of the rise in __________ communication can be attributed to
the connectivity made possible by mobile devices.
, A company encourages employees to limit messages sent and recognize those that are less
crucial. correct answers BEST exemplifies an effective approach to communication
technology?
information technology paradox correct answers is a term used to describe the fact that
information tools can waste as much time as they save.
Information overload correct answers occurs when people receive more information than they
can effectively process
an ethical choice is not clear-cut correct answers ethical dilemma occurs when
plagiarizing correct answers John, an employee at XYZ Company, used information he found
on the Internet without citing the source. John has committed the ethical violation of
selective misquoting correct answers Sarita, an employee at a local bank, has prepared a
report that misleads the true intent of a quotation that was used in her report. Sarita has
committed the ethical violation of
individual star performers can have trouble putting the team's needs ahead of their own needs
correct answers A primary problem with "dream teams" composed of high-performing people
is that
cross-functional team correct answers Your company has decided to put together a team to
examine employee satisfaction and morale. You have been asked to serve on this team, along
with six employees from other departments. This type of team is known as a(n)
Task-oriented role correct answers you work on a task force with Jan, Maya, Trent, and
Dennis. Each member brings different strengths to the team. Trent, in particular, seems well-
suited to following through on administrative minutiae and is perfectly willing to let others on
the team direct his efforts. What team role is Trent playing?
groupthink correct answers One of the disadvantages of teams is
increased acceptance of a solution correct answers One of the advantages of teams is
Committees correct answers exist for long periods of time and can become a permanent part
of the organization.
focuses on the processes and outcomes of communication correct answers Constructive
feedback offers criticism that
Unified communication correct answers is designed to integrate voice and video calling,
voice and video conferencing, instant messaging, and real-time collaboration software into a
single system
Establish a clear agenda correct answers You are leading a committee to talk about service
recovery efforts at your branch location. One of the committee members calls you to
complain about the past few meetings. "We never get anything accomplished," she says, "and
