Santa Clara County EMS Exam Solved 100% Correct!!

Santa Clara County EMS Exam b b b b




1.Policy 108 - System Variance Reporting: incidents that result in a threat to
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b public safety, patient, by-stander, or responder harm
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2.What types of incidents are considered Level A variances?: any incident that
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b results in a threat to public safety, patient, by-stander or responder harm
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1.gross negligence b




2.fraud of certifications
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3.repeated negligence b




4.incompetence


A. any deviation from an EMS Agency policy or treatment protocol with patient harm
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B. medication or procedural errors with patient harm
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C. failure or refusal to respond to request for aid, whether from the public or another
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b system provider
b




D.equipment failure or malfunction with patient harm
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E. any significant EMS-related event that would be reported to another regulatory
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b agency
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3.What is the maximum time you must report a Level A variance?: within 24
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b hours

4.Who must be notified ASAP of a Level A variance?: EMS On-Duty Chief via
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b County Communications
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5.What type of incidents are considered Level B variances?: any incident that
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b does NOT result in patient harm, but is a deviation from EMS agency policies,
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b procedures, and protocols b b




A. potential clinical care variance
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B. potential policy variance b b




C. poor interagency coordination
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D.general complaint (public)
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E. communications system variance b b




F.equipment failure or malfunction b b b




6.What is the maximum time you must report a Level B variance?: within five
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(5) business days
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7.What type of incidents are considered Level C variances?: incidents where the
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b responders provided outstanding care and went above and beyond the normal
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expectations of responders; compliments b b b




A. good patient outcome
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B. outstanding customer service b b




C. positive provider agency/hospital cooperation
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D.field supervisor went above and beyond normal expectations
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8.What form would you use to file a variance report?: EMS Form #903
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b (System Performance Variance Report)
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9.Policy 109 - Policy Development and Implementation: standards for creation,
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b revision, and implementation of SCC Pre-Hospital Care Policy (including plans,
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b protocols, procedures, etc.) b b




10.How will policy implementation be disseminated to you?: EMS Program
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b Manager

11.What other resources do you have to find new policies and updates?: -
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-county EMS website
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-county EMS appb b




-electronic/social media b




-hardcopy

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