CPHQ Practice Test
Questions and
Answers
During quality management data analysis activities, Pareto charts are most
appropriately used for
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors. - Answer-D.determining priorities
among contributing factors.
Healthcare leaders are confronted with the challenge of increasing quality while
reducing costs. Which of the following approaches best advances improvement efforts?
A. Support activities that improve outcomes and reduce variation.
B. Incorporate customer satisfaction results into quality initiatives.
C. Increase charges and decrease costs.
D. Develop new services to increase revenues. - Answer-A. Support activities that
improve outcomes and reduce variation.
Which of the following action plans is the first step in correcting inappropriate blood
usage in an emergency department?
A. in-service on ordering blood usage for the physicians
B. elimination of wasted blood
C. improvements in documentation
D. development of a new procurement procedure - Answer-ANSWER
A. in-service on ordering blood usage for the physicians
Which of the following is most appropriate in preparation for an external survey of a
healthcare facility?
,A. Assign key staff to answer all questions.
B. Ask department heads to prepare a presentation for the survey team.
C. Educate staff about the types of questions they may be asked.
D. Set up teams to make a good showing for the survey. - Answer-ANSWER
C. Educate staff about the types of questions they may be asked.
The following table shows the percentage of hospital-acquired pressure ulcers: Which of
the following
should the healthcare quality professional do next?
A. Implement a new pressure ulcer protocol.
B. Re-educate staff.
C. Continue to track and trend the data.
D. Conduct a focused analysis of pressure ulcer cases - Answer-ANSWER
D. Conduct a focused analysis of pressure ulcer cases
Leadership can best integrate performance improvement within an organization
through:
A. multidisciplinary teams.
B. newsletters.
C. focus groups.
D. seminars. - Answer-ANSWER
A. multidisciplinary teams
(best integrate performance improvement by promoting an interdisciplinary approach to
the process and including multiple subject matter experts.)
A medication error occurred and resulted in a severe adverse outcome. In addition to
informing the
patient and/or family, a healthcare quality professional should:
A. perform a regression analysis.
B. implement new technology.
C. reassign the employees involved.
D. conduct a root cause analysis. - Answer-ANSWER
D. conduct a root cause analysis.
(exploration of system and process issues should be the primary function of a root
cause analysis)
Medication reconciliation is a process intended to
A. identify and resolve discrepancies.
B. investigate formulary discrepancies.
C. increase use of electronic medication administration.
D. improve efficiency of medication administration. - Answer-A. identify and resolve
discrepancies.
, the definition of medication reconciliation is a process of identifying the most accurate
list of all medications by comparing the medical record to an external list of medications.
One aspect of a quality process that integrates with risk management is the review and
evaluation of
A. adverse drug events.
B. encounter data.
C. case-mix analysis reports.
D. accreditation survey reports - Answer-A. adverse drug events.
Risk management has a role related to incident reporting.
A new quality director has reviewed the information related to the Quality Council
minutes, and notes the following: - The council meets quarterly. Meetings last
approximately 2 hours. - The council roster
includes all clinical department managers and the quality director. Attendance ranges
from 45-60%. - The primary role of the council is to receive department quality reports,
which are then forwarded to the
organization's governing body. Based on the information above, which of the following
actions is most appropriate?
A. Require departments to forward reports for review prior to the meetings.
B. Redefine the council's role to coordinate and prioritize quality activities.
C. Switch to a monthly meeting with a new agenda format.
D. Eliminate the council and directly report quality data to the governing body. - Answer-
B. Redefine the council's role to coordinate and prioritize quality activities.
The primary purpose of an organization's quality improvement (QI) strategic plan is to:
A. determine accountability for outcomes.
B. assess improvement opportunities.
C. define the future direction for quality.
D. explain the purpose of performance teams - Answer-ANSWER
C. define the future direction for quality.
(This is a function of having a QI strategic plan.)
Which of the following are the first steps when preparing for an initial accreditation or
certification survey
of an organization?
A. Review the standards and determine readiness.
B. Appoint a survey coordinator and prepare a survey agenda.
C. Hire a consultant and conduct a mock survey.
D. Assess staff knowledge and plan staff training. - Answer-ANSWER
A. Review the standards and determine readiness.
Questions and
Answers
During quality management data analysis activities, Pareto charts are most
appropriately used for
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors. - Answer-D.determining priorities
among contributing factors.
Healthcare leaders are confronted with the challenge of increasing quality while
reducing costs. Which of the following approaches best advances improvement efforts?
A. Support activities that improve outcomes and reduce variation.
B. Incorporate customer satisfaction results into quality initiatives.
C. Increase charges and decrease costs.
D. Develop new services to increase revenues. - Answer-A. Support activities that
improve outcomes and reduce variation.
Which of the following action plans is the first step in correcting inappropriate blood
usage in an emergency department?
A. in-service on ordering blood usage for the physicians
B. elimination of wasted blood
C. improvements in documentation
D. development of a new procurement procedure - Answer-ANSWER
A. in-service on ordering blood usage for the physicians
Which of the following is most appropriate in preparation for an external survey of a
healthcare facility?
,A. Assign key staff to answer all questions.
B. Ask department heads to prepare a presentation for the survey team.
C. Educate staff about the types of questions they may be asked.
D. Set up teams to make a good showing for the survey. - Answer-ANSWER
C. Educate staff about the types of questions they may be asked.
The following table shows the percentage of hospital-acquired pressure ulcers: Which of
the following
should the healthcare quality professional do next?
A. Implement a new pressure ulcer protocol.
B. Re-educate staff.
C. Continue to track and trend the data.
D. Conduct a focused analysis of pressure ulcer cases - Answer-ANSWER
D. Conduct a focused analysis of pressure ulcer cases
Leadership can best integrate performance improvement within an organization
through:
A. multidisciplinary teams.
B. newsletters.
C. focus groups.
D. seminars. - Answer-ANSWER
A. multidisciplinary teams
(best integrate performance improvement by promoting an interdisciplinary approach to
the process and including multiple subject matter experts.)
A medication error occurred and resulted in a severe adverse outcome. In addition to
informing the
patient and/or family, a healthcare quality professional should:
A. perform a regression analysis.
B. implement new technology.
C. reassign the employees involved.
D. conduct a root cause analysis. - Answer-ANSWER
D. conduct a root cause analysis.
(exploration of system and process issues should be the primary function of a root
cause analysis)
Medication reconciliation is a process intended to
A. identify and resolve discrepancies.
B. investigate formulary discrepancies.
C. increase use of electronic medication administration.
D. improve efficiency of medication administration. - Answer-A. identify and resolve
discrepancies.
, the definition of medication reconciliation is a process of identifying the most accurate
list of all medications by comparing the medical record to an external list of medications.
One aspect of a quality process that integrates with risk management is the review and
evaluation of
A. adverse drug events.
B. encounter data.
C. case-mix analysis reports.
D. accreditation survey reports - Answer-A. adverse drug events.
Risk management has a role related to incident reporting.
A new quality director has reviewed the information related to the Quality Council
minutes, and notes the following: - The council meets quarterly. Meetings last
approximately 2 hours. - The council roster
includes all clinical department managers and the quality director. Attendance ranges
from 45-60%. - The primary role of the council is to receive department quality reports,
which are then forwarded to the
organization's governing body. Based on the information above, which of the following
actions is most appropriate?
A. Require departments to forward reports for review prior to the meetings.
B. Redefine the council's role to coordinate and prioritize quality activities.
C. Switch to a monthly meeting with a new agenda format.
D. Eliminate the council and directly report quality data to the governing body. - Answer-
B. Redefine the council's role to coordinate and prioritize quality activities.
The primary purpose of an organization's quality improvement (QI) strategic plan is to:
A. determine accountability for outcomes.
B. assess improvement opportunities.
C. define the future direction for quality.
D. explain the purpose of performance teams - Answer-ANSWER
C. define the future direction for quality.
(This is a function of having a QI strategic plan.)
Which of the following are the first steps when preparing for an initial accreditation or
certification survey
of an organization?
A. Review the standards and determine readiness.
B. Appoint a survey coordinator and prepare a survey agenda.
C. Hire a consultant and conduct a mock survey.
D. Assess staff knowledge and plan staff training. - Answer-ANSWER
A. Review the standards and determine readiness.
