Best Buy Sales Induction Exams Questions and Complete Solution
Denning [Date] [Course title] what are the 4 best buy values? - Correct Answer: 1. learn from challenge and change
2. unleash the power of our people
3. show respect, humility, and integrity
4. have fun while being the best
what are the 5 pillars of Renew Blue? - Correct Answer: 1. reinvigorate and rejuvenate customer experience 2. work with vendor partners to innovate and drive value
3. continue leadership role in positively impacting our world
4. attract and inspire leaders and employees
5. increase ROIC for investors (return on investment)
what are 5 parts of the customer promise? - Correct Answer: 1. the latest devices and services, all in one
place
2. knowledgeable, impartial advice
3. competitive prices (price match)
4. ability to shop when and where you want
5. to support you for the life of your products
what is a value proposition element? - Correct Answer: strategies that create value for the customer
what 3 things should value proposition accomplish? - Correct Answer: 1. create a differentiated customer experience
2. set company apart from competition
3. solve customers needs
what are 8 key differentiators that best buy has setting us apart from the competition? - Correct Answer:
1. geek squad
2. my best buy (rewards and credit card)
3. trade-in
Denning [Date] [Course title] what are the 4 best buy values? - Correct Answer: 1. learn from challenge and change
2. unleash the power of our people
3. show respect, humility, and integrity
4. have fun while being the best
what are the 5 pillars of Renew Blue? - Correct Answer: 1. reinvigorate and rejuvenate customer experience 2. work with vendor partners to innovate and drive value
3. continue leadership role in positively impacting our world
4. attract and inspire leaders and employees
5. increase ROIC for investors (return on investment)
what are 5 parts of the customer promise? - Correct Answer: 1. the latest devices and services, all in one
place
2. knowledgeable, impartial advice
3. competitive prices (price match)
4. ability to shop when and where you want
5. to support you for the life of your products
what is a value proposition element? - Correct Answer: strategies that create value for the customer
what 3 things should value proposition accomplish? - Correct Answer: 1. create a differentiated customer experience
2. set company apart from competition
3. solve customers needs
what are 8 key differentiators that best buy has setting us apart from the competition? - Correct Answer:
1. geek squad
2. my best buy (rewards and credit card)
3. trade-in
