Business Computer Information Systems Semester 1 Exam Review, Business Computer Information Systems Unit 5 Test reviewed and verified.
barrier ANS - anything that interferes with a message being sent or received
communication ANS - an exchange of information
receiver ANS - the person who receives a message
sender ANS - the person who creates or composes a message and delivers it either orally or in writing
the sender of the message ANS - Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario? the sender of the message
a source of the message
the receiver of the message
a barrier to the message
barriers to communication ANS - Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie's communication challenge is due to which factor? workplace communication
barriers to communication effective communication
ineffective communication
effective communication ANS - Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of
______________________________________________________________________________. effective communication
barriers to communication
ineffective communication
workplace communication
True ANS - Oral communication skills can present a positive or negative first impression. True
False
False ANS - Barriers to communication always can be eliminated. True
False
True ANS - Effective communication skills are a desirable workplace skill. True
False
True ANS - Communication is the exchange of information. True
False
True ANS - The telephone can be a barrier to communication. True
False
asynchronous communication ANS - communication that occurs when the sender and receiver are separated by time and/or place
audience ANS - the person or people for whom your message is intended
netiqutte ANS - guidelines for courteous electronic communication
purpose ANS - the reason for communication, such as to inform, to persuade, or to entertain
synchronous communication ANS - communication that occurs when the sender and receiver are communicating at the same time
Use the subject line wisely to let your reader know the main purpose of the e-mail. ANS - Which of the following guidelines about the subject line of e-mail messages is most appropriate? Try to keep the subject line very short, such as just one or two words.
Make sure you provide all the details in the subject line in case the receiver does not have time to read the whole e-mail.
Use the subject line wisely to let your reader know the main purpose of the e-mail.
Avoid using a subject line unless the e-mail is very important. Avoid the use of all capital letters because some people may have trouble reading this. ANS - Which of the following guidelines about the use of all capital letters in e-mail messages is most appropriate? Avoid the use of all capital letters because this is not grammatically correct.
Use all capital letters to emphasize the most important points in your message.
Use all capital letters to express strong emotions, such as anger or frustration.
Avoid the use of all capital letters because some people may have trouble reading this.
font ANS - the style, size, and color of this should be easy to read
spam or chat letters ANS - never forward these
language, vocabulary, and tone ANS - these should be appropriate for the receiver of your message
permament ANS - email is this sort of written record
long and rambling ANS - readers often have difficulty making it to the end of this sort of email
efficiency ANS - completing work quickly and with few mistakes
initiative ANS - the ability to be self-directed and complete tasks without direct supervision
integrity ANS - doing the right thing even when no one is watching
punctuality ANS - the habit of being on time
reliability ANS - the characteristic of being dependable and consistent
work ethic ANS - a personal belief that one should work hard and do a good job
barrier ANS - anything that interferes with a message being sent or received
communication ANS - an exchange of information
receiver ANS - the person who receives a message
sender ANS - the person who creates or composes a message and delivers it either orally or in writing
the sender of the message ANS - Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario? the sender of the message
a source of the message
the receiver of the message
a barrier to the message
barriers to communication ANS - Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie's communication challenge is due to which factor? workplace communication
barriers to communication effective communication
ineffective communication
effective communication ANS - Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of
______________________________________________________________________________. effective communication
barriers to communication
ineffective communication
workplace communication
True ANS - Oral communication skills can present a positive or negative first impression. True
False
False ANS - Barriers to communication always can be eliminated. True
False
True ANS - Effective communication skills are a desirable workplace skill. True
False
True ANS - Communication is the exchange of information. True
False
True ANS - The telephone can be a barrier to communication. True
False
asynchronous communication ANS - communication that occurs when the sender and receiver are separated by time and/or place
audience ANS - the person or people for whom your message is intended
netiqutte ANS - guidelines for courteous electronic communication
purpose ANS - the reason for communication, such as to inform, to persuade, or to entertain
synchronous communication ANS - communication that occurs when the sender and receiver are communicating at the same time
Use the subject line wisely to let your reader know the main purpose of the e-mail. ANS - Which of the following guidelines about the subject line of e-mail messages is most appropriate? Try to keep the subject line very short, such as just one or two words.
Make sure you provide all the details in the subject line in case the receiver does not have time to read the whole e-mail.
Use the subject line wisely to let your reader know the main purpose of the e-mail.
Avoid using a subject line unless the e-mail is very important. Avoid the use of all capital letters because some people may have trouble reading this. ANS - Which of the following guidelines about the use of all capital letters in e-mail messages is most appropriate? Avoid the use of all capital letters because this is not grammatically correct.
Use all capital letters to emphasize the most important points in your message.
Use all capital letters to express strong emotions, such as anger or frustration.
Avoid the use of all capital letters because some people may have trouble reading this.
font ANS - the style, size, and color of this should be easy to read
spam or chat letters ANS - never forward these
language, vocabulary, and tone ANS - these should be appropriate for the receiver of your message
permament ANS - email is this sort of written record
long and rambling ANS - readers often have difficulty making it to the end of this sort of email
efficiency ANS - completing work quickly and with few mistakes
initiative ANS - the ability to be self-directed and complete tasks without direct supervision
integrity ANS - doing the right thing even when no one is watching
punctuality ANS - the habit of being on time
reliability ANS - the characteristic of being dependable and consistent
work ethic ANS - a personal belief that one should work hard and do a good job
