LAB MANAGEMENT QUESTIONS AND ANSWERS WITH SOLUTIONS 2024

LAB MANAGEMENT QUESTIONS AND ANSWERS WITH SOLUTIONS 2024 Leadership - ANSWER Qualities exhibited by individuals influencing behavior of others to accomplish goals. Motivation - ANSWER The psychological feature that arouses an organism to action toward a desired goal. Blake -Moulton theory - ANSWER Theory based on a managerial grid of the 5 types of leadership styles with regard to concern for production or people, and desire to complete tasks. Managers that fall into the center of the grid are deemed middle -road manager s with interest in both production and employees equally. Maslow's Hierarchy of Needs - ANSWER Theory that motivation is based on physical needs and that basic needs must be meet prior to higher needs and that growth occurs as needs are met. Herzberg's Motivator -Hygiene theory - ANSWER A two -factor theory that assumes there are two independent factors that influence job satisfaction and dissatisfaction. Also theorizes that basic need fulfillment does not serve to further growth. McGregor's theories X and Y - ANSWER Theory that managers assess employees based on two types; lazy and in need of authority so management is dictatorship whereas the other is highly motivated and self -disciplined and management relies on employee strength s. Management by Objectives (MBO) - ANSWER This management theory is based on agreed upon objectives and evaluation based on these objectives which is useful in ensuring compliance. Total Quality Management (TQM) - ANSWER Theory that a combination of all components are involved in management; customer, producer, supplier and that participative management (teamwork) is essential. Often results in increased employee participation and te amwork efforts. Continuous Quality Improvement (CQI) - ANSWER Theory where there is continuous review of system and outcomes and changes are made as outcomes occur. Typically results in more open communication between employees and management. Tannenbaum and Schmidt theory (Continuum of Leadership) - ANSWER More of a motivational theory than a management theory in which the management begins as autocratic then transitions into more democratic as the employee becomes more independent. Hershey -Blanchard theory - ANSWER Theory based on the maturity of the employee and how self -sufficient they are. Begins as a training situation, then progresses into a more hands -off approach as the employee needs less direction. Fielder theory - ANSWER This theory of management is considered a troubleshooting method in which the manager recognizes the problem, analyzes the situation and proposes a strategy and solution Understanding interactions with employees and customers as well as flexibility with time and people - ANSWER What are traits that determine successful leadership? Profession - ANSWER A vocation requiring knowledge of some department of learning or body of persons engaged in an occupation. Professional - ANSWER A person who engages in an activity with great competence Professionalism - ANSWER The methods, character, status, etc of a professional for gain or livelihood Paraphrasing and asking questions - ANSWER What are two methods to enhance listening? 45% listening 50% of that understood - ANSWER What percentage of the time is spent listening and understanding conversation? Intrapersonal communication - ANSWER Communication with one's self only and involves daydreaming, language or thoughts internal to the communicator. Interpersonal communication - ANSWER Communication involving exchanges with others, and can be a means of conflict resolution. Verbal, nonverbal and paraverbal - ANSWER What are the three methods of communication? Paraverbal - ANSWER What is the method of communication that involves the tone or pitch of your voice? Five types & purposes of communication - ANSWER Informative -sharing info of knowledge Affective - expression of feeling & self concept Imaginative - creation or sharing of inventions Persuasive - attempt to influence Ritualistic -meeting social expectations 7 barriers to communication - ANSWER *Nonverbal -negative body language