DETERMINING FACTORS REGARDING THE SATISFACTION OF HOSPITALIZED PATIENTS IN A PUBLIC HEALTH UNIT

nterconnecting patient safety and satisfaction has become a major goal contributing to the evaluation and continuous improvement of healthcare quality, and is a predictor of future behaviors, patient retention and intention to return for care. For this reason, medical prognosis has been shown to be better in patients who report a high level of satisfaction with the medical care they receive. However, the results of patient satisfaction assessment are not always similar to those of professional assessment, as the patient tends to focus on interpersonal relationships that they can understand and evaluate more easily, as 1 Emergency Clinical Hospital „Sf.Apostol Andrei” Constanta 2 Faculty of Medicine, University "Ovidius" of Constanta opposed to technical or specialist profi les that they can evaluate more poorly (1) . For public health system in Romania, the opinion of patients, and the one of the doctors, has become an important source of information in detecting problems and developing eff ective action plans to improve the quality of healthcare services (2,3). Most of the research work on patient satisfaction in Romania started in 1997, following the reform of the health care system (4), with the aim of assessing the reaction of the population to the introduction of the new health insurance system. At international level, various research studies have been carried out for a long time Leonard Gurgas email: doi: 10.2478/arsm- ARS Medica Tomitana - 2021; 2(27): pag. 66 - 71 l It is heterogenous and very different compared to other mechanisms of permanent hyperglycemia are different. tated genes and the specific therapy for certain sub-forms. Classification; Mutations; Neonatal dia bet