Developing Effective Communication in Health and Social Care

This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and ways to overcome these. The benefits of effective communication for people who use services will be explored. The unit will give learners opportunities to reflect on their performance, and that of others, consolidating their learning by demonstrating their skills in a one-to-one and a group interaction in a health and social care context. The knowledge and skills gained from this unit will support achievement in all units within the BTEC Level 3 Nationals in Health and Social Care. There are particular links with Unit 6: Personal and Professional Development in Health and Social Care as a period of work experience provides opportunities fo