USE AND DEVELOPMENT OF HEALTH INFORMATION SYSTEMS: THE EXPERIENCE OF AN ORGANIZATIONAL UNIT RESPONSIBLE FOR THE TECHNOLOGICAL SERVICES AT A PUBLIC HOSPITAL

______________ Recebido em/Manuscript first received: 07/01/2009 Aprovado em/Manuscript accepted: 06/08/2010 Endereço para correspondência/ Address for correspondence Sonia Valle W. Borges de Oliveira, Professor at School of Economics, Business and Accounting of Ribeirão Preto – USP, São Paulo, Brazil Av. Bandeirantes 3900, Monte Alegre, Ribeirão Preto/SP, CEP: (16) , E-mail: Cristiane Sonia Arroyo, Doctorate in Administration at FEA/USP, São Paulo, Brazil Rua Felipe Achê, 566, Jardim São Luiz, Ribeirão Preto/SP, CEP: (16) , e-mail: Marcio Mattos Borges de Oliveira, Associate Professor at School of Economics, Business and Accounting of Ribeirao Preto – USP, São Paulo, Brazil Av. Bandeirantes 3900, Monte Alegre, Ribeirão Preto/SP, CEP: (16) , E-mail: . Alessandra Henriques Ferreira, Doctoral graduate student in Administration of Organizations at Faculty of Economics, Administration and Accounting of Ribeirao Preto – USP, São Paulo, Brazil Post-Doctorate Program in Administration at FEA-RP/USP, São Paulo, Brazil E-mail: . ISSN online: Publicado por/Published by: TECSI FEA USP – 2011 USE AND DEVELOPMENT OF HEALTH INFORMATION SYSTEMS: THE EXPERIENCE OF AN ORGANIZATIONAL UNIT RESPONSIBLE FOR THE TECHNOLOGICAL SERVICES AT A PUBLIC HOSPITAL Sonia Valle W. Borges de Oliveira Cristiane Sonia Arroyo Marcio Mattos Borges de Oliveira Alessandra Henriques Ferreira School of Economics, Business and Accounting of Ribeirao Preto – USP, São Paulo, Brazil __________________________________________________________________________________ ABSTRACT T