SERVICENOW HRSD IMPLEMENTATION REVIEW QUESTIONS & ANSWERS RATED 100% CORRECT!!

What are the plugins for HRSD - ANS-1. HR Case and Knowledge Management (HR Core) 2. Employee Service Center 3. Lifecycle Events (Enterprise Onboarding and Transition) 4. HR Integrations 5. HR Performance Analytics 6. Employee Document Management 7. NowMobile (activated with HR Core) 8. Mobile Onboarding (activated with Lifecycle Events) How do services relate to COE tables? - ANS-Each HR service is associated with only one COE table The HR Core Case table extends which table? - ANS-The task table. Each of the HR tables is _ so that only users with approved roles may access it - ANS-Scoped What main benefit does scoping HR applications provide? - ANS-Ensures HR applications can't interrupt core business operations AND that other applications can't interrupt HR applications All COE tables extend which table? - ANS-The HR Core Case table HR profile records store _ or _ employee data - ANS-Confidential or Personal Which role is required to view HR profile information? - ANS-The Profile Reader How and when are client roles assigned? - ANS-Automatically based on details in the HR profile, when the HR profile is created What are client roles used for? - ANS-To grant employee access to HR specific parts of ServiceNow (ESC) What are the two main ways client roles are used in ServiceNow? - ANS-1. to grant access to the ESC 2. To make an employee selectable as the Opened for or Subject person on a case _ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow - ANS-Fulfillers What are User Criteria used for? - ANS-Used to control access to the knowledge base, knowledge articles, knowledge blocks, or service catalog items Where do user criteria pull information from? - ANS-User records The _ role contains may other roles - ANS-HR Basic What happens to roles when a user is removed from a group? - ANS-The roles granted by that group are removed from the user's record What are HR criteria used for? - ANS-1. To determine what a user sees on the ESC 2. To define the audience for other HR content or Bulk HR cases Where do HR Criteria pull information from? - ANS-HR profiles What are audience records used for? - ANS-To define the conditions that must be met to see ESC content How are audience records different from user criteria and HR criteria? - ANS-Audience records can use User criteria and/or HR Criteria to determine the audience for content How are Matching and Assignment rules applied for HR case assignment? - ANS-1. Assignment rules run when the case is opened, and they can be used to set the Assignment Group on a case. 2. Matching rules run when a case is in the ready state and are used to assign the case to a specific user within the assignment group What is the difference between document templates and PDF templates? - ANS-Document templates are created within the HR application and use variables to pre-fill information from tables into a document. PDF templates are imported into SN using the Managed Documents application before they're configured in the Document Templates module What happens if an employee doesn't have a client role? - ANS-They can't access any HR applications AND they can't be selected as the opened for or subject person in an HR case What are the three key OOTB integrations? - ANS-1. DocuSign 2. Google Analytics 3. SAP SuccessFactors What does SAIF stand for? - ANS-ServiceNow Adaptive Implementation Framework Where can skills be defined? - ANS-On case and task templates so HR cases and tasks can be auto-assigned to users and groups with the appropriate skill What does SIM stand for? - ANS-ServiceNow Implementation Methodology What are the four pillars of SAIF? - ANS-1. ServiceNow Implementation Methodology (SIM 2. ServiceNow Technology 3. ServiceNow Collateral & Assets 4. ServiceNow Expertise What are the stages of the SIM? - ANS-1. Initiate 2. Prepare 3. Create 4. Transition 5. Close What are ways to use Platform Security? - ANS-1. User authentication (local login or SSO) 2. Instance restriction (IP address access control) 3. Scoped applications What are ways to use Role security? - ANS-1. Use roles to provision access to applications and modules 2. Apply roles to groups, put users in groups What are ways to use Contextual Security? - ANS-1. Simple security - protect data at the field level using roles 2. Access Control Levels (ACLs) - uses context of data within the record to grant/restrict access What role is needed to view hr profile data? - ANS-Profile Reader When should the Delegated Developer role be used? - ANS-If an HR admin needs to develop something for the HR application but can't be given the System Admin role Which HR applications require a separate subscription? - ANS-1. HR Performance Analytics 2. Employee Document Management 3. Employee Service Center Which scoped HR applications have their own admin roles? - ANS-1. HR Core (HR admin) 2. Lifecycle Events (Lifecycle Events admin) 3. ESC (ESC admin) 4. Integrations (integrations admin) 5. Document Management (Document Management admin) For the purp