Southwest Airlines Professional Communications Certification Exam Questions With Verified And Updated Solutions.

Southwest Airlines Professional Communications Certification Exam Questions With Verified And Updated Solutions. Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment? - answerSpark Notes Which of the following is described as the most important way to solidify understanding of a concept according to the presentation? - answerUsage Which of the following is NOT a question to ask when using context to determine the meaning of an unfamiliar word? - answerAre there any drawings in the text which provide illustrations for the word? Which of the following is a true statement describing concept mapping? - answerIt illustrates visual relationships between terms Which of the following is NOT a true statement? - answerStandardized tests only test low- frequency, difficult words In the word "inconceivable," which of the following is the root word? - answerConceive Which of the following describes circumlocution? - answerTo describe a single word by using multiple words which convey the same idea Which of the following is NOT a way to learn vocabulary terms? - answerGoogling Which of the following is NOT a strategy for learning unfamiliar words according to the presentation? - answerUsing standardized tests Which of the following is NOT a way to ensure you are taking effective notes? - answerWriting notes after the event to ensure you pay attention during the lecture Which type of listening should be used when listening to a poem? - answerAppreciative A _________ presentation should be used to sell a product. - answerPersuasive In professional communication a ________ is best for a short message. - answerMemo Which term is not part of the four Ps of marketing? - answerPublication All of the following are fields of external communication except: - answerInterviews _________ listening can also be called pseudo listening. - answerFalse All of the following are parts of a report except: - answerintroduction James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination. - answerAge In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity. - answer1964 All of the following are skills of public relations except: - answerSelling Which of the following are the two types of listening? - answerActive and passive Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra test. Stephen answering Joe's question is an example of which of the following? - answerFeedback Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario? - answerChannel Which of the following models of communication best describes simultaneous interpersonal communication? - answerTransactional Model The technique used to influence attitudes toward a product, idea or issue is known as which of the following? - answerPropaganda Which of the following models of communication can be applied to the communication process which takes place between humans and machines? - answerInteractive Model Which of the following is the interchange of thoughts, opinions or information by speech, writing or signs? - answerCommunication Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles? - answerAggressive Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her classmates is known as which of the following? - answerProximity Which of the following involves selecting the appropriate channel of communication for the message delivery? - answerTransmitting