CHAPTER 1: YOUR ATTITUDE AND PERSONALITY
1. It is important to understand yourself because:
a) Your personality changes frequently
b) How you view yourself influences how you treat others
c) How you view others influences how you treat yourself
d) None of the above
Answer: b Difficulty: 3 Page: 1
2. Part of understanding yourself includes understanding:
a) Your work environment
b) Those who are currently influencing you
c) Those who have influenced your past
d) Your needs, motivators, and irritants
Answer: d Difficulty: 2 Page: 1
3. Outside influences:
, a) Always influence your performance at work
b) Sometimes influence your performance at work
c) Frequently influence your performance at work
d) Never influence your performance at work
Answer: c Difficulty: 2 Page: 1
4. Past experiences:
a) Shape your current personality
b) Shape your values
c) Both a and b
d) None of the above
Answer: c Difficulty: 3 Page: 1
,5. It is important to maintain a positive sphere of influence because:
a) Both positive and negative people influence your behavior
b) Our personalities are shaped by our environment
c) Our values influence our work performance
d) All of the above
Answer: d Difficulty: 3 Page: 1
6. Your peer group:
a) Influences your attitude
b) Does not affect your work performance
c) Should be limited to positive people
d) None of the above
Answer: a Difficulty: 2 Page: 2
7. The secret to healthy relationships at work is to first:
a) Understand others
b) Know your job well
c) Keep your boss happy
d) All of the above
, e) None of the above
Answer: d Difficulty: 3 Page: 2
8. Interactions that occur with and through people are called:
a) Working
b) Human relations
c) Production
d) All of the above
e) None of the above
Answer: b Difficulty: 2 Page: 2