CHAPTER 1 – MANAGERS: KEY TO INFORMATION TECHNOLOGY RESULTS
MULTIPLE CHOICE
1. The scope of the project, the data captured, and the usability of new information technology
systems are some of the decisions taken by:
a. software developers.
b. managers.
c. software testers.
d. network administrators.
ANS: B
RATIONALE: Managers, working in conjunction with information technology (IT) specialists,
must make many decisions when implementing a new IT solution, including how broad the
project will be in scope, what data to capture, how databases and applications should be tailored,
what information will flow from the systems and to whom, and, most importantly, how people
will use the system to make a difference.
2. What approach should be followed by managers to ensure that information technology
innovations pay off?
a. Linguistic
b. Holistic
c. Relativistic
d. Imperialistic
ANS: B
RATIONALE: Managers are the key to ensuring that information technology innovations pay
off; they must lead a holistic approach that includes encouraging the acceptance of change,
addressing changes in business processes and organizational structure, establishing new employee
roles and expectations, and creating new measurement and reward systems.
3. _____ includes all tools that capture, store, process, exchange, and use information.
a. Information technology
b. Information hierarchy
c. Information board
d. Information broadcast
ANS: A
RATIONALE: Information technology includes all tools that capture, store, process, exchange,
and use information. The field of information technology includes computer hardware, such as
mainframe computers, servers, desktops, laptops, tablets, and smartphones; software, such as
operating systems and applications for performing various functions; networks and related
equipment, such as modems, routers, and switches; and databases for storing important data.
,4. The set of information technology (IT) hardware, software, and networks in an organization is
called its _____.
a. IT organization
b. IT hierarchy
c. IT infrastructure
d. IT board
ANS: C
RATIONALE: An organization’s defined set of information technology (IT) hardware, software,
and networks is called its IT infrastructure. An organization’s IT infrastructure must be integrated
with employees and procedures to build, operate, and support information systems that enable a
firm to meet its fundamental objectives.
5. Which of the following information technologies (IT) include information systems that
improve the productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Group IT
d. Prototype IT
ANS: B
RATIONALE: Personal information technology (IT) includes information systems that improve
the productivity of individual users in performing stand-alone tasks. Examples include personal
productivity software such as word processing, presentation, and spreadsheet software; decision
support systems, and online learning systems.
6. Rapidstudy, an online platform, is used to enhance the learning capabilities of students. This is
an example of:
a. personal information technology.
b. enterprise information technology.
c. group information technology.
d. prototype information technology.
ANS: A
RATIONALE: Personal information technology includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal
productivity software such as word processing, presentation, and spreadsheet software; decision
support systems, and online learning systems.
7. Which of the following information systems employ an analytic model to help users gain
insights into a problem situation, examine alternate solutions, and recommend an appropriate
course of action?
a. A word processing software
b. A decision support system
,c. A spreadsheet software
d. A web conferencing system
ANS: B
RATIONALE: A decision support system (DSS) employs analytic models to help users gain
insights into a problem situation, examine alternative solutions, and recommend an appropriate
course of action. For example, VisualDx is a clinical decision support system that provides
instant access to concise disease information and high-quality medical images.
8. VisualDX provides instant access to concise disease information and high-quality medical
images. This is an example of:
a. word processing system.
b. interorganizational information system.
c. decision support system.
d. online learning system.
ANS: C
RATIONALE: A decision support system (DSS) employs analytic models to help users gain
insights into a problem situation, examine alternative solutions, and recommend an appropriate
course of action. For example, VisualDx is a clinical decision support system that provides
instant access to concise disease information and high-quality medical images.
9. Hypermedia, podcasts, and Webcasts are the techniques used in:
a. decision enabled systems.
b. product lifecycle systems.
c. transaction processing systems.
d. online learning systems.
ANS: D
RATIONALE: Online learning systems encompass a number of computer-enhanced learning
techniques, including computer-based simulations, multimedia disks, Web-based learning
materials, hypermedia, podcasts, and Webcasts.
10. Which of the following best describes a group information technology information system?
a. It includes information systems that improve the productivity of individual users in performing
stand-alone tasks.
b. It includes information systems that organizations use to define structured interactions with
external customers.
c. It includes information systems that improve communications and support collaboration among
members of a project.
d. It includes information systems that organizations use to define structured interactions among
their employees and suppliers.
ANS: C
, RATIONALE: Group information technology includes information systems that improve
communications and support collaboration among the members of a workgroup. Examples
include the use of Web conferencing, wikis, and electronic corporate directories.
11. Web conferencing and electronic corporate directories are examples of:
a. personal information technologies.
b. group information technologies.
c. process information technology.
d. prototype information technology.
ANS: B
RATIONALE: Group information technology (IT) includes information systems that improve
communications and support collaboration among members of a workgroup. Examples include
the use of Web conferencing, wikis, and electronic corporate directories.
12. Which of the following is an example of a personal information technology system?
a. Project management software
b. Instant messaging service
c. Transaction processing system
d. Decision support system
ANS: D
RATIONALE: Personal information technology includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal
productivity software such as word processing, presentation, and spreadsheet software; decision
support systems, and online learning systems.
13. Which of the following uses information technology to conduct meetings or presentations via
the Internet?
a. Web conferencing
b. Really simple syndication feed
c. Podcast
d. Electronic bulletin board
ANS: A
RATIONALE: Web conferencing uses information technology to conduct meetings or
presentations in which participants are connected via the Internet. Screen sharing is the most
basic form of Web conference—each participant sees whatever is on the presenter’s screen, be it
a spreadsheet, legal document, artwork, or blueprint.
14. Which of the following is the most basic form of Web conferencing?
a. Podcasting
b. Network sharing
c. Webinar
MULTIPLE CHOICE
1. The scope of the project, the data captured, and the usability of new information technology
systems are some of the decisions taken by:
a. software developers.
b. managers.
c. software testers.
d. network administrators.
ANS: B
RATIONALE: Managers, working in conjunction with information technology (IT) specialists,
must make many decisions when implementing a new IT solution, including how broad the
project will be in scope, what data to capture, how databases and applications should be tailored,
what information will flow from the systems and to whom, and, most importantly, how people
will use the system to make a difference.
2. What approach should be followed by managers to ensure that information technology
innovations pay off?
a. Linguistic
b. Holistic
c. Relativistic
d. Imperialistic
ANS: B
RATIONALE: Managers are the key to ensuring that information technology innovations pay
off; they must lead a holistic approach that includes encouraging the acceptance of change,
addressing changes in business processes and organizational structure, establishing new employee
roles and expectations, and creating new measurement and reward systems.
3. _____ includes all tools that capture, store, process, exchange, and use information.
a. Information technology
b. Information hierarchy
c. Information board
d. Information broadcast
ANS: A
RATIONALE: Information technology includes all tools that capture, store, process, exchange,
and use information. The field of information technology includes computer hardware, such as
mainframe computers, servers, desktops, laptops, tablets, and smartphones; software, such as
operating systems and applications for performing various functions; networks and related
equipment, such as modems, routers, and switches; and databases for storing important data.
,4. The set of information technology (IT) hardware, software, and networks in an organization is
called its _____.
a. IT organization
b. IT hierarchy
c. IT infrastructure
d. IT board
ANS: C
RATIONALE: An organization’s defined set of information technology (IT) hardware, software,
and networks is called its IT infrastructure. An organization’s IT infrastructure must be integrated
with employees and procedures to build, operate, and support information systems that enable a
firm to meet its fundamental objectives.
5. Which of the following information technologies (IT) include information systems that
improve the productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Group IT
d. Prototype IT
ANS: B
RATIONALE: Personal information technology (IT) includes information systems that improve
the productivity of individual users in performing stand-alone tasks. Examples include personal
productivity software such as word processing, presentation, and spreadsheet software; decision
support systems, and online learning systems.
6. Rapidstudy, an online platform, is used to enhance the learning capabilities of students. This is
an example of:
a. personal information technology.
b. enterprise information technology.
c. group information technology.
d. prototype information technology.
ANS: A
RATIONALE: Personal information technology includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal
productivity software such as word processing, presentation, and spreadsheet software; decision
support systems, and online learning systems.
7. Which of the following information systems employ an analytic model to help users gain
insights into a problem situation, examine alternate solutions, and recommend an appropriate
course of action?
a. A word processing software
b. A decision support system
,c. A spreadsheet software
d. A web conferencing system
ANS: B
RATIONALE: A decision support system (DSS) employs analytic models to help users gain
insights into a problem situation, examine alternative solutions, and recommend an appropriate
course of action. For example, VisualDx is a clinical decision support system that provides
instant access to concise disease information and high-quality medical images.
8. VisualDX provides instant access to concise disease information and high-quality medical
images. This is an example of:
a. word processing system.
b. interorganizational information system.
c. decision support system.
d. online learning system.
ANS: C
RATIONALE: A decision support system (DSS) employs analytic models to help users gain
insights into a problem situation, examine alternative solutions, and recommend an appropriate
course of action. For example, VisualDx is a clinical decision support system that provides
instant access to concise disease information and high-quality medical images.
9. Hypermedia, podcasts, and Webcasts are the techniques used in:
a. decision enabled systems.
b. product lifecycle systems.
c. transaction processing systems.
d. online learning systems.
ANS: D
RATIONALE: Online learning systems encompass a number of computer-enhanced learning
techniques, including computer-based simulations, multimedia disks, Web-based learning
materials, hypermedia, podcasts, and Webcasts.
10. Which of the following best describes a group information technology information system?
a. It includes information systems that improve the productivity of individual users in performing
stand-alone tasks.
b. It includes information systems that organizations use to define structured interactions with
external customers.
c. It includes information systems that improve communications and support collaboration among
members of a project.
d. It includes information systems that organizations use to define structured interactions among
their employees and suppliers.
ANS: C
, RATIONALE: Group information technology includes information systems that improve
communications and support collaboration among the members of a workgroup. Examples
include the use of Web conferencing, wikis, and electronic corporate directories.
11. Web conferencing and electronic corporate directories are examples of:
a. personal information technologies.
b. group information technologies.
c. process information technology.
d. prototype information technology.
ANS: B
RATIONALE: Group information technology (IT) includes information systems that improve
communications and support collaboration among members of a workgroup. Examples include
the use of Web conferencing, wikis, and electronic corporate directories.
12. Which of the following is an example of a personal information technology system?
a. Project management software
b. Instant messaging service
c. Transaction processing system
d. Decision support system
ANS: D
RATIONALE: Personal information technology includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal
productivity software such as word processing, presentation, and spreadsheet software; decision
support systems, and online learning systems.
13. Which of the following uses information technology to conduct meetings or presentations via
the Internet?
a. Web conferencing
b. Really simple syndication feed
c. Podcast
d. Electronic bulletin board
ANS: A
RATIONALE: Web conferencing uses information technology to conduct meetings or
presentations in which participants are connected via the Internet. Screen sharing is the most
basic form of Web conference—each participant sees whatever is on the presenter’s screen, be it
a spreadsheet, legal document, artwork, or blueprint.
14. Which of the following is the most basic form of Web conferencing?
a. Podcasting
b. Network sharing
c. Webinar
