NRF Customer Service Exam Study Guide Questions Answered Correctly – Expert Verified | Latest Version 2024/2025

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have completed your current sale • Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him • Help the customer who looks like he will spend the most money - Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him According to market research, what percentage of customers are likely to spend more if the sales associate is helpful?