Qualtrics Platform Essentials Exam Questions And Answers (Updated And Verified)

Qualtrics Platform Essentials Exam Questions And Answers (Updated And Verified) 6 XM Competencies - answerLead, Realize, Activate, Enlighten, Respond and Disrupt 3 Components of XM that a business needs to invest in to be successful in Experience Management - answerCompetency, Culture and Technology Experience - answerMoment of truth that affects the human components of your business. Experiences are created during a business's regular activities (buying, selling, delivering services, managing stakeholders, engaging employees etc.) Examples: Customers applying for a loan with your business Citizens completing tax returns online Managers learning new software to manage their teams' output Insights - answerExperience being measured --> insight gained from the data--->impact on stakeholders & business ---> actions to mitigate. Examples: Front line employees work night shift at call center Coffee isn't consistently available for night shift workers making them feel unimportant Employees productivity & ability to be empathetic to customers are negatively impacted. Turnover of hard to replace night shift employees Structure office ordering to ensure coffee supplies don't run out Continue to share night shift worker sentiment w/ managers X Data - answeraka Experience Data