USPS Exam 421 Window Clerk Study Guide Solutions
1. USPS Mission: Provide, trusted, affordable, universal
2. 24-Hour Clock: Improve effectiveness through standardization & innovation. End-to-
end process to ensure mail is Collected, distributed, and delivered. USPSruns on this.
3. Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
4. APC: Automated Postal Centers
5. Automated Postal Centers: Self-serve kiosks, commercial retail outlets, banks,ATMs.
,6. Mail Arrival Profile: Determines operational startup & staffing.
7. CET: Critical Entry Time
8. Clearance Time: Mail is cleared for dispatch.
9. 18:00: Carriers in from street.
10. 20:00: 80% of collection mail should be cancelled at the P&DC.
11. 23:00: Out of primary processing.
12. 24:00: Secondary Operations Complete
,13. 04:00-09:00: Distribute to DDC/DDU
14. 07:00: 100% of DPS 2nd pass complete.
15. Core Responsibility: Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, pro-tects
privacy.
16. PolicyNet: Online resource to find handbooks, manuals, publications.
17. Directives: Policies, Procedures, Regulations - Effects in four ways: productiv- ity,
revenue, legal liability, customer service.
18. DMM: Domestic Mail Manual
19. Domestic Mail Manual: DMM - Policies, procedures and regulatins for domes-tic mail.
, Information on extra services, postage prices, mail classes.
20. IMM: International Mail Manual
21. International Mail Manual: IMM - Mailing conditions for each country, also
includes a list of countries.
22. ASM: Adminstrative Support Manual
1. USPS Mission: Provide, trusted, affordable, universal
2. 24-Hour Clock: Improve effectiveness through standardization & innovation. End-to-
end process to ensure mail is Collected, distributed, and delivered. USPSruns on this.
3. Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
4. APC: Automated Postal Centers
5. Automated Postal Centers: Self-serve kiosks, commercial retail outlets, banks,ATMs.
,6. Mail Arrival Profile: Determines operational startup & staffing.
7. CET: Critical Entry Time
8. Clearance Time: Mail is cleared for dispatch.
9. 18:00: Carriers in from street.
10. 20:00: 80% of collection mail should be cancelled at the P&DC.
11. 23:00: Out of primary processing.
12. 24:00: Secondary Operations Complete
,13. 04:00-09:00: Distribute to DDC/DDU
14. 07:00: 100% of DPS 2nd pass complete.
15. Core Responsibility: Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, pro-tects
privacy.
16. PolicyNet: Online resource to find handbooks, manuals, publications.
17. Directives: Policies, Procedures, Regulations - Effects in four ways: productiv- ity,
revenue, legal liability, customer service.
18. DMM: Domestic Mail Manual
19. Domestic Mail Manual: DMM - Policies, procedures and regulatins for domes-tic mail.
, Information on extra services, postage prices, mail classes.
20. IMM: International Mail Manual
21. International Mail Manual: IMM - Mailing conditions for each country, also
includes a list of countries.
22. ASM: Adminstrative Support Manual
