USPS EXAM 421 WINDOW CLERK TEST
QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
1. 24 hour clock
ANS: end to end process to ensure mail is collected, distributed and
Delivered
2. Domestic Mail
ANS: Consists of items sent within the USA, its territories and posses- sions including
APO/FPO Offices
3. Domestic Mail Manual (DMM)
ANS: Set forth the policies regulations and procedures governing domestic mail services
4. Internatonal Mail Manual (IMM)
ANS: Set forth the policies regulations and proce- dures governing International mail
5. Administrative Support Manual (ASM)
ANS: Contains policies and procedures for administrative and support functions within the
postal services
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, 6. Policy NET
ANS: All Manuals are available online via
7. F101 or F1
ANS: Our financial policies and accounting procedures are found in what manual?
8. Publications
ANS: Support subjects that cannot be fully addresses in manuals or handbooks are?
9. What manual contains information on when to fly the POW flag (Prisioner of war)
ANS: Administrative Support Manual
10. Does the Post Office provide a U.S. flag to Veterans for a fee?
ANS: No, it's free for Burial of Veterans
11. What is the official Source of update to postal policies and procedures? How
often is it printed?
ANS: Postal Bulletin, Bi-weekly
12. Where do we find a list of lost or stolen MO's?
ANS: Postal Bulletin and POS One
13. What is our postal website?
ANS: WWW.USPS.COM
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QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
1. 24 hour clock
ANS: end to end process to ensure mail is collected, distributed and
Delivered
2. Domestic Mail
ANS: Consists of items sent within the USA, its territories and posses- sions including
APO/FPO Offices
3. Domestic Mail Manual (DMM)
ANS: Set forth the policies regulations and procedures governing domestic mail services
4. Internatonal Mail Manual (IMM)
ANS: Set forth the policies regulations and proce- dures governing International mail
5. Administrative Support Manual (ASM)
ANS: Contains policies and procedures for administrative and support functions within the
postal services
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, 6. Policy NET
ANS: All Manuals are available online via
7. F101 or F1
ANS: Our financial policies and accounting procedures are found in what manual?
8. Publications
ANS: Support subjects that cannot be fully addresses in manuals or handbooks are?
9. What manual contains information on when to fly the POW flag (Prisioner of war)
ANS: Administrative Support Manual
10. Does the Post Office provide a U.S. flag to Veterans for a fee?
ANS: No, it's free for Burial of Veterans
11. What is the official Source of update to postal policies and procedures? How
often is it printed?
ANS: Postal Bulletin, Bi-weekly
12. Where do we find a list of lost or stolen MO's?
ANS: Postal Bulletin and POS One
13. What is our postal website?
ANS: WWW.USPS.COM
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