PGA 3.0 Level 2 Test Questions with 100% Correct Solutions

PGA 3.0 Level 2 Test Questions with 100% Correct Solutions What department is considered the core business unit? - Correct Answer ️️ -golf operation From a functional perspective, a vendor is what kind of resource? - Correct Answer ️️ - financial resource What must exist for a facility to have a positive culture? - Correct Answer ️️ -resources What would a typical organizational chart of a golf operation show? - Correct Answer ️️ -staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - Correct Answer ️️ -size of facility and number of resources Staff is considered a tangible resource? - Correct Answer ️️ -true What intangible resource is key to enabling and facilitating peak performance? - Correct Answer ️️ -culture How can facilities foster a positive culture? - Correct Answer ️️ -open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - Correct Answer ️️ -true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - Correct Answer ️️ -true What should a manager consider when determining the number of employees needed to run an operation? - Correct Answer ️️ -human resources it will take What is the advantage of asking open-ended questions during the interview process? - Correct Answer ️️ -lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - Correct Answer ️️ -false What is the first step in acquiring a new technology-based system? - Correct Answer ️️ -assess facility needs Why should employees be involved in creating and revising policies or procedures? - Correct Answer ️️ -encourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - Correct Answer ️️ -true What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - Correct Answer ️️ -brand Pace of play policies are an effective means for controlling the demand curve for the use of perishable tee times - Correct Answer ️️ -true What does yield management allow? - Correct Answer ️️ -allows facility to maximize the total number of rounds available each day What term would be considered an important metric for monitoring performance against budget? - Correct Answer ️️ -variance What can yield management predict? - Correct Answer ️️ -demand What is the formula for developing a yield management report for a given period? - Correct Answer ️️ -rounds played/potential rounds x 100 = yield% Why is monitoring performance considered a two-part process? - Correct Answer ️️ - metrics and staff service quality What is the yield percentage if a facility sells 180 of 240 available tee times? - Correct Answer ️️ -75% Managing by walking around is the most effective when organizational protocols are observed, such as, limiting conversation to their direct reports - Correct Answer ️️ - false One of the main benefits of the interpersonal management approach to monitoring performance is to ensure policies and procedures are being followed - Correct Answer ️️ -true Visit regularly with heads of other departments is an example of managing by waking around as it applies to monitoring operations? - Correct Answer ️️ -true What is the main objective of behavioral management? - Correct Answer ️️ -manage employee behaviors What is the focus of the interpersonal management approach? - Correct Answer ️️ - keeping track of performance and employee behavior Service improvements should be implemented when achievement of anticipated benefits can be measured - Correct Answer ️️ -true When should organizations respond to variances? - Correct Answer ️️ -ASAP, s