CX Survey Dashboard with 100% correct answers 2024

How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? correct answers3 days A negative verbatim comment will __________ trigger a case correct answersNot- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Hoe long does the CX Survey Dashboard retain survey disposition data? correct answers30 days The large number at the top of the CX Survey Dashboard homepage are the _________ Scores correct answersNot- Net Promoter If the available resources and bonus materials do not provide the answer you seek, you should __________________ correct answersNot- ask your dealerships administrator Who plays a role in creating a positive customer experience at your dealership? correct answersEveryone A positive Net Promoter Score (NPS) means that your dealership has _________ correct answersmore promoters than detractors Where can dealership personnel access the CX Survey Dashboard? correct answersDealerCONNECT How do you opt-in to receive email notifications when new cases are generated? correct answersClick the Profile icon in the left navigation panel to select your notification settings Once received, how long does a customer have to complete and submit the CX Survey? correct answers30 days Once a customer submits the CX Survey, the results goes in the CX Survey Dashboard within __________ correct answers1 to 2 hours Where can you find a link to Stellantis specific reference guides, training videos, quick start guides and the full list of CX Survey questions? correct answers"Customer