NRF Chapter 2 study guide Questions And Answers

NRF Chapter 2 study guide Questions And Answers It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should: - ANS-Greet the customer and make him feel welcome A new customer comes into your department, but you are helping another customer. You should: - ANSAcknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him Projecting a professional and friendly image includes: - ANS-Behaving in an alert and courteous manner A good reason for creating an opening for discussion is to: - ANS-Get to know what the customer wants The best way to talk to a new customer is to: - ANS-Match what you say and your tone of voice to her personality If the customer isn't shopping alone, you can include the rest of the party by: - ANS-Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on If a customer walks directly to an item, this may indicate that he: - ANS-Knows what he wants and would probably appreciate quick, efficient service Your ultimate goal as a sales associate is to: - ANS