MHA 702 TEST 5
Customary interviewing guidelines must always be followed - ANSTrue, interviewers must stay
focused on the job & the applicant's ability to perform it rather than their personal attributes.
An experienced interview's strongest tool - ANSIs silence and effective listening
The laws that have the most effects on interviewing include - ANSTitle VII of the Civil Rights Act
(1964)
Age Discrimination in Employment Act (ADEA) (1967, amended in 1986)
Americans with Disabilities Act (ADA) (1992)
Laws created legal constraints - ANSTo questions on applications and interview questions to
applicants
Before an interview - ANSThe job description should be reviewed and updated as necessary.
The application or resume should be reviewed.
Any gaps in employment - ANSShould be considered a red flag as the applicant may be trying
to hide something.
Interviews should be held - ANSIn a private setting with a door if possible free of interruptions.
Have comfortable seating and temperature.
Interviewer and applicant should sit face to face.
Allow for adequate time for the interview
Opening questions - ANSShould be 3 or 4 easy questions to initiate conversation.
When conducting an interview - ANSBe on time
Help the applicant to relax
Adjust language to accommodate the applicant
Avoid short answer & open ended questions
Avoid leading questions & writing during an interview
Ensure follow up
AN important interview objective - ANSIs getting an individual to speak about knowledge,
experience, reason for seeking a particular position, personal likes/dislikes, and career goals.
Effective questions - ANSRequire a speaker to answer in a sentence or two in response. With
the most effective questions being those that require some thought and can be answered in
three or four sentences.
Customary interviewing guidelines must always be followed - ANSTrue, interviewers must stay
focused on the job & the applicant's ability to perform it rather than their personal attributes.
An experienced interview's strongest tool - ANSIs silence and effective listening
The laws that have the most effects on interviewing include - ANSTitle VII of the Civil Rights Act
(1964)
Age Discrimination in Employment Act (ADEA) (1967, amended in 1986)
Americans with Disabilities Act (ADA) (1992)
Laws created legal constraints - ANSTo questions on applications and interview questions to
applicants
Before an interview - ANSThe job description should be reviewed and updated as necessary.
The application or resume should be reviewed.
Any gaps in employment - ANSShould be considered a red flag as the applicant may be trying
to hide something.
Interviews should be held - ANSIn a private setting with a door if possible free of interruptions.
Have comfortable seating and temperature.
Interviewer and applicant should sit face to face.
Allow for adequate time for the interview
Opening questions - ANSShould be 3 or 4 easy questions to initiate conversation.
When conducting an interview - ANSBe on time
Help the applicant to relax
Adjust language to accommodate the applicant
Avoid short answer & open ended questions
Avoid leading questions & writing during an interview
Ensure follow up
AN important interview objective - ANSIs getting an individual to speak about knowledge,
experience, reason for seeking a particular position, personal likes/dislikes, and career goals.
Effective questions - ANSRequire a speaker to answer in a sentence or two in response. With
the most effective questions being those that require some thought and can be answered in
three or four sentences.
