Six Sigma Green Belt Exam Questions With Complete Solutions

Six Sigma Green Belt Exam Questions With Complete Solutions Six Sigma - Correct Answer a customer focused, well defined problem solving methodology supported by a handful of powerful analytical tools Continuous Improvement - Correct Answer driven by the execution of carefully selected projects Goal of Six Sigma - Correct Answer to take small steps forward and no steps backward Formal Six Sigma Definition - Correct Answer a business improvement approach that seeks to find and eliminate causes of mistakes or defects in business processes by focusing on process outputs that are of critical importance to customers Who coined "Six Sigma"? - Correct Answer Motorola Sigma Level - Correct Answer measures the capability of the process to perform defect free work; the higher, the better quality Defect - Correct Answer anything that results in customer dissatisfaction Purpose of Six Sigma - Correct Answer to better serve customer needs and expectations thereby providing increasing value to the customers and ensuring repeat business Six Sigma Approach Requirements - Correct Answer 1. Not just statistics, but changes in culture of the organization; 2. A deep commitment from the highest levels of management; 3. A tolerance for endlessly questioning the validity of sacred company beliefs and the traditional ways For Six Sigma to be Effective - Correct Answer 1. There must be a process in place; 2. The process must be brought into control statistically; 3. The processes must be improved (by reducing variation within the controlled processes and bringing them closer to the target) Six Sigma Structured Steps - Correct Answer DMAIIC: Define, Measure, Analyze, Improve, Implement, Control Theory of Profound Knowledge - Correct Answer Dr. Deming claims to be essential to for any organization that desired to be competitive in today's marketplace