WGU D072 Fundamentals for Success In Business Exam With 100% Correct Answers

WGU D072 Fundamentals for Success In Business Exam With 100% Correct Answers Ability Possession of the means or skill to do something Active listening Giving the sender full, undisturbed attention with the intention of fully receiving his or her message Aggressive communicator Forceful communication style often carried out in a loud and hostile manner Assertive communicator Productive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A) A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition The unpredictable and uncontrollable but normal reduction of the workforce due to resignations, retirement, sickness, or death Autocratic style a Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to effective communication Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan Channel Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call Code of ethics Guide that publicly sets out an organization's key values and ethical obligations Coercive power Ability to take something away or punish someone for noncompliance Communication Sharing understanding and meaning via oral, nonverbal, and written forms Communication style Dominant way in which an individual interacts and exchanges information with others Consideration The relationship-oriented behaviors of a leader Corporate culture The attitudes, values, and standards of behavior that distinguishes one organization from another Corporate social responsibility (CSR) Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Cultural alignment Linking of organizational goals with the employees' personal goals Cultural diversity The existence of a variety of cultural or ethnic groups within a workplace CVF model Framework for assessing organizational culture and organizational dynamics Design thinking A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses Effective communication When information transmitted is interpreted by the receiver in the way it was intended by the sender Emotional intelligence The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional quotient The level of a person's emotional intelligence, often as represented by a score in a standardized test Empathy Being attuned and sensitive to the emotional states of others Employee-member-centered behaviors Behaviors that focus on supporting employees EQ The level of a person's emotional intelligence, often as represented by a score in a standardized test Ethics Principles that serve as a guide about how to behave Expert power Power based on knowledge and special skill or experience Formal leaders A person who is officially designated as the leader of a group Greenwashing When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change Idealized influence Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate Illegal-ethical Dilemma in which the ethical choice would be in violation of established laws Individual contributor An individual contributor is someone uses their personal skills to contributes to a team Individualized consideration Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use Influence tactics The way individuals attempt to influence one another in organizations Informal leaders A person who is not officially appointed as the head of a group Information power Power that stems from when a leader possesses knowledge that others need or want Initiating