2024 Wellcare Mastery Exam Question and Answers with verified answers

Brokers/Agents can access the following resources under the Shared Resources section in Centene Workbench. a.Training Resources b.Commission Resources c.Marketing Resources d.All of these d.All of These Although options for capturing and submitting SOAs vary by health plan, Wellcare accepts SOAs in which of the following methods? a.Ascend b.Telephonic c.Paper d.All of these d.All of These Brainpower Read More Marketing benefits in a service area where those benefits are not available is prohibited and considered misleading unless that is unavoidable because of local/regional or media use. True False True Which elements are available as part of Wellcare's Sales Support model? a.Online b.Local c.Corporate d.All of these d. All of these A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than _____ calendar days from the date of the event or the date the member is made aware of the issue. a.30 b.45 c.60 d.90 c. 60 Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a: (Select all that apply.) a.Complaint Tracking Module (CTM) b.Yelp Review c.Grievance d.Secret Shop Finding a.Complaint Tracking Module (CTM) c.Grievance d.Secret Shop Finding Brokers/Agents can submit a support ticket online through their Centene Workbench portal. True False True When an enrollment application