CX Certification Exam Questions With Answers (Verified And Answers)

CX Certification Exam Questions With Answers (Verified And Answers) When did the term CX enter the lexicon? - answerAround 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - answerCustomer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? - answerStrategic, transactional, and digital Name four common CX metrics - answerNet Promoter Score® Customer Satisfaction (CSAT) Customer Effort Score (CES) Share of Wallet How do you force save Qualtrics on a Mac? - answerCommand - S You were using Edit Multiple, but after you collected a few responses you noticed it was gone. Why did this happen? - answerYou began collecting actual responses The Preview Survey button at the top of the Survey module launches a new window that displays an interactive preview of your survey. Which of the following statements are true about the preview survey process? Mark all that apply. - answerYou can place a bookmark in order to return to the same spot and by ignore validation you can skip answer validation in Qualtrics questions A colleague shared their project with you, but you can't edit it. The Edit Survey button is grayed out in the Project Actions dropdown on the Projects page. Why is this happening? - answerYour colleague didn't enable edit project when they shared it Which question type below would be most suitable for you to display a set of instructions, an introduction, or a static consent form in your survey? - answerDescriptive Text Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an Excel spreadsheet or another application that formats CSV files. - answerDrill Down Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty metric? - answerNPS What is the best way to import questions from one of your own previously created surveys? - answerChoose import question from My Surveys True or False: To insert a pre-made demographics or satisfaction scale question from the Qualtrics Library, choose Import Questions From, then Select Qualtrics Library, followed by Survey Library. - answerTrue Which of the question types would work most appropriately for a Likert Scale? - answerMatrix What are Automatic Choices? - answerChoices that automatically populate based on the question you are asking and the choices you begin inputting True or False: Once I have deleted a question, it can never be restored. - answerFalse When will it be advisable and/or possible to use Display Logic? Select all that apply. - answerUse display logic when you have multiple options to consider and when you have a previous condition that comes before the current question. Pick the three statements in this list that are accurate regarding the Duplicating feature. - answer1. Duplicated blocks only leave one set up questions in your data set. 2. Duplicating a block is done by clicking duplicate in the survey flow. 3. Duplicating blocks are not editable. Identify the symbol used for Piped Text, such as the Piped Text button in the Rich Content Editor. - answer{a} True or False: When you delete a Block, questions in that Block will go to the trash. - answerTrue What happens if a respondent doesn't answer a question and hits the Next button to go on to the next question. (Select all that apply.) - answerRequest response: Asks participants to fill in the question, but will let them continue if they don't. Force Response: Won't let the client continue No validation: Nothing happens True or False: The Survey Flow moves respondents from top to bottom. - answerTrue When will it be advisable and/or possible to use Skip Logic? Select all that apply. - answerTo skip a respondent to a subsequent question in the same block. To skip a respondent past a large number of questions to the end of the survey What is a block's primary function in a survey? - answerTo organize and categorize questions in a survey Which of the following features can be randomized inside your survey? Select all that apply. - answerBlocks, questions, answer choices