WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide Questions with Correct Answers 100% Verified 2024/2025

WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide Questions with Correct Answers 100% Verified 2024/2025 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality - Correct Answer Total Quality Management (TQM) Philosophy Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." - Correct Answer Process Capability Index (Cpk) A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. - Correct Answer Six Sigma The theoretical maximum output of a system in a given period under ideal conditions. - Correct Answer Design Capacity The capacity a firm expects to achieve given its current operating constraints. - Correct Answer Effective Capacity proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors. - Correct Answer Location Analysis A type of process used to produce a large volume of a standardized product. - Correct Answer Line Processes A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications. - Correct Answer Batch Processes