CPXP - Domain 4 Questions with Complete Solutions | 100% pass

Role of leadership - Provide clarity, Ensure accountability, Drive ownership Triple Aim of Healthcare - Better patient experience, lower costs, improved population health The fourth Aim - Joy at work/clinician experience Strategies for Patient Experience and Service Excellence - Leadership rounding, Hourly Nurse Rounding, Bedside Shift Report, PFAC, Post-Discharge Phone Calls, Project RED (Re-Engineering hospital Discharge), Open Visitation Policies, Patient-friendly medication schedules and teaching, Communication tools for patients/families, Sleep aids, No passing zone, Daily huddles Enablers of Employee Engagement - Strong strategic narrative, leadership that is visible, leaders who are engaged and focused on individuals, Employees that are empowered and encouraged to share and contribute (voice that is heard), Organizational integrity Crucial Conversations - Discussions in which the stakes are high, opinions vary, and emotions run strong. Dialogue - The free flow of information between 2 or more people.