UHC Ethics and Compliance
1. ...: In terms of events, which of the following is true?
Agents must only report formal marketing/sales events
UnitedHealthcare. Agents must only report informal
marketing/sales events to UnitedHealthcare.
Agents must only report formal and informal marketing/sales events to
UnitedHealth- care.
2. The consumer/member would not receive plan related correspondence
intended for him/her.: When completing an enrollment application in
LEAN, why is an agent prohibited from entering his or her own email
address in a field available for the consumer's email address?
The consumer/member would not receive plan related correspondence
intended for him/her.
The enrollment application may be denied.
The agent may experience commission payment processing issues.
3. Annual Election Period (AEP): Which election period runs from
October 15 to December 7 and allows consumers to elect to join a
Medicare Advantage Plan or switch to a different plan?
Open Enrollment Period
(OEP) Special Election
Period (SEP)
Initial Coverage Election Period
(ICEP) Annual Election Period
(AEP)
4. 5-dollar gift cards to an in-network pharmacy.: Which of the following
materials is an agent NOT permitted to display and/or distribute at a
marketing/sales event? Medicare Made Clear brochures from the
UnitedHealthcare Toolkit.
Pens and notepads that contain the agent's contact
information. 5-dollar gift cards to an in-network
pharmacy.
Generic business reply cards for Medicare products.
5. Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.: Mr. and
Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage
Plans. Does Jake need to obtain a Scope of Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and
wife. Yes, he needs to obtain an SOA from both Mr. and
Mrs. Nelson. No, because the Nelsons are current
1/
, UHC Ethics and Compliance
members.
No, because the Nelsons walked into his office instead of scheduling an
appointment in their home.
6. Provide objective information about the Medicare program and/or health
improvement and wellness.: Educational events allow for which of the
following to occur?
Provide objective information about the Medicare program and/or health
improve-
2/
1. ...: In terms of events, which of the following is true?
Agents must only report formal marketing/sales events
UnitedHealthcare. Agents must only report informal
marketing/sales events to UnitedHealthcare.
Agents must only report formal and informal marketing/sales events to
UnitedHealth- care.
2. The consumer/member would not receive plan related correspondence
intended for him/her.: When completing an enrollment application in
LEAN, why is an agent prohibited from entering his or her own email
address in a field available for the consumer's email address?
The consumer/member would not receive plan related correspondence
intended for him/her.
The enrollment application may be denied.
The agent may experience commission payment processing issues.
3. Annual Election Period (AEP): Which election period runs from
October 15 to December 7 and allows consumers to elect to join a
Medicare Advantage Plan or switch to a different plan?
Open Enrollment Period
(OEP) Special Election
Period (SEP)
Initial Coverage Election Period
(ICEP) Annual Election Period
(AEP)
4. 5-dollar gift cards to an in-network pharmacy.: Which of the following
materials is an agent NOT permitted to display and/or distribute at a
marketing/sales event? Medicare Made Clear brochures from the
UnitedHealthcare Toolkit.
Pens and notepads that contain the agent's contact
information. 5-dollar gift cards to an in-network
pharmacy.
Generic business reply cards for Medicare products.
5. Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.: Mr. and
Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage
Plans. Does Jake need to obtain a Scope of Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and
wife. Yes, he needs to obtain an SOA from both Mr. and
Mrs. Nelson. No, because the Nelsons are current
1/
, UHC Ethics and Compliance
members.
No, because the Nelsons walked into his office instead of scheduling an
appointment in their home.
6. Provide objective information about the Medicare program and/or health
improvement and wellness.: Educational events allow for which of the
following to occur?
Provide objective information about the Medicare program and/or health
improve-
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