TCOLE PBOC - Chapter 27 - De-escalation Strategies questions and answers(latest update)

What is the CDM? Critical Decision-Making Model How many steps are there in the CDM? Five Collect Information is what step of the CDM? Step one Consider police powers and agency policy, is what step in the CDM? Step 3 Act, Review, and Re-Assess, is what step in the CDM? Step 5 (The FINAL STEP) Assess situation, threats, and risks, is what step in the CDM? Step 2 Identify options and determine the best course of action, is what step in the CDM? Step 4 - Police Ethics - The values of the police agency - Proportionality - The sanctity of the human life Are all what? Key principles of the CDM - Organize the decision-making process - Assists officers to make better decisions - Assists officers in explaining their actions after the incident to provide a structured, rational explanation increasing credibility. Are all what? Benefits of the CDM A person who is not responding to verbal commands, agitated, talking to themselves, or has poor hygiene, might be experiencing what? Behavioral crisis What are some practices for effectively responding? - Do not diagnose or treat/solve issues - Defuse and stabilize the situation - Get the person in a state of function where voluntary compliance can be achieved. What is your top priority when responding? Your top priority is to verbally defuse and stabilize the situation. What are some techniques for engaging with a person experiencing a behavioral crisis? - Request backup and specialized help - Focus on calming the situation and minimize the stress level T/F As emotions rise, rational thinking inclines. FALSE, As emotions rise, rational thinking declines. What is the 80/20 rule? 80% of your time is spent listening and 20% is spent talking. When using non-verbal communications skills, remember to.. - Project the right body language - Make eye contact - Use OPEN-handed gestures What kind of verbal communication skills are critical to defusing tense situations? - Ask questions clearly and one at a time - Ask OPEN-ended questions - Provide options How many officers should communicate with the subject? Only ONE What role should additional personnel provide? Cover, using less-lethal weapons, and establishing perimeters. IF there is no immediate threat and the officer has time to "slow the situation down", they should take advantage of what method? The Tactical Pause _______ + ________ = TIME ; When officers have ________ , _________ , and time , their options multiply. DISTANCE & COVER Maintaining a position of advantage and a safety zone is better known as... Tactical Respositioning What is the AAR of a critical incident? After-Action Review What was some benefits of the AAR? - Uncover strengths and weaknesses of the response to an incident - To improve future performances