AT&T New Hire Test | 100% Correct | Verified | 2024 Version

What are the first two qualities of the APEX job description? - Honesty and punctuality/dependability What are the Apex Top 20 Duties? Show where to find them. - Bathroom door, employee manual, RQ4 intranet, & clipboard Apex's goal is to be the ______ choice for customers. - best How much time is allowed for Facebook, personal email, etc? - none What are the three things we use to track store/personal performance? - scoreboards, team tracking, & CKC report, daily dashboard & whiteboard What is the value of doing NEXT when you are on a MSV plan? - bill credit & no 2 year contract Name 5 products we sell other than phones. - tablets, accessories, wired, MiFi, & WHP What is MST? - Mobile Sales Tool that helps build rate plans How often are you expected to visit MyCSP? - Daily & every Tuesday to check front line focus What is the difference between the financial impact of a customer doing NEXT on a 7GB+ Vs. a 6GB or less? - For us: less money for customer: bigger discount on 7GB+ plan What is the first AT&T Key behavior? - greet & customer tenureWhat is the APEX greeting? - "Hello, welcome to Apex my name is ____. What can I do for you?" What is the most important thing we can do before accessing an account and how do we do it? - Ask about AT&T experience, and verify photo ID. Why is it important to take ownership