Exam (elaborations)
BUSI 411 TOP Exam Questions and CORRECT Answers
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Type 1 ErrorConcluding a process is not in control when it actually is. Type 2 ErrorConcluding a process is in control when it is not. What is quality?The ability of a product or service to consistently meet or exceed customer expectations. Who is Walter Shewart?Father of quality control What is a control chart?A statistical chart of time-ordered values of a sample statistic. Who is Edwards Deming?1. Special vs common cause variation 2. 14 points 3. Made a difference in Japan
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BUSI 411
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BUSI 411
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