Operations Management Exam 2 QUESTIONS AND VERIFIED CORRECT ANSWERS 2024

Quality - correct answer The ability of the product or service to meet customer needs. (6) Cost of Quality (COQ) - correct answer The cost of doing the wrong, that is the price of non-conformance. (6) Total Quality Management - correct answer Management of an entire organization so that it excels in all aspects of products and services that are important to the customer.(6) PDCA - correct answer A continuous improvement model that involves fours stages, plan do, check, and act.(6) Six Sigma - correct answer A program to save time, improve quality, and lower costs.(6) Employee Empowerment - correct answer Enlarging employee jobs so that the added responsibility and authority are moved to the lower level possible in the organization. (6) Quality Circle - correct answer A group of employees meeting regularly with a facilitator to solve work related problems in their work area. (6) Benchmarking - correct answer Selecting a demonstrated standard of performance that represents the very best performance for a process or an activity. (6) Quality robust - correct answer Products that are consistently built to meet customer needs, in spite of adverse conditions in the product process. (6) Quality loss function (QLF) - correct answer A mathematical function that identifies all costs connected with poor quality and shows how these costs increase as product quality moves from what the costumer wants. (6)