Operations Management Exam 1 (Anderson) QUESTIONS AND VERIFIED CORRECT ANSWERS 2024

Operations Management - correct answer the activity of managing the resources which are devoted to the production and delivery of products and services Three basic functions of a shop - correct answer Product/Service development Marketing Operations Transformed resources - correct answer the things that are changing in the transformation process (materials, information, customers) Transforming resources - correct answer the things that are making the change happen (staff, facilities) Outputs - correct answer products and services going to the customers Process Hierarchy: The level of the supply network - correct answer each individual node is a different company. All of these companies must work together to make a product. Example: Samsung TV Process Hierarchy: The level of the operation - correct answer All of the functional areas that come together to create a product. Example: marketing department works with the engineering department who works with the account department, etc. Process Hierarchy: The level of the process - correct answer the individual steps that take place to create the product. step 1, step 2, step 3 Are differences within sectors greater than the differences between sectors? - correct answer Yes