Operations Management T-2 Multiple choice EXAM QUESTIONS AND COMPLETE CORRECT ANSWERS 2024

Computer chips and microprocessors are examples of hard technology. T/F - correct answer True A company such as eBay relies more on soft technology than hard technology T/F - correct answer True E-Service refers to using the internet and technology to provide services that create and deliver time, place, information, entertainment and exchange value to customers and/or support the sale of goods. T/F - correct answer True Computer integrated manufacturing systems combine hardware, software, database management and communications to automate and control a broad range of production activities. T/F - correct answer True Customer Relationship Management (CRM) systems use segmentation data to help focus marketing initiatives and provide data for tracing sales trends and advertising effectiveness. T/F - correct answer True Database systems, artificial intelligence programs, and voice-recognition software are examples of a) hard technology b) soft technology c) computer numerical control d) integrated operating systems - correct answer b) soft technology