Operations Management Review for the exam questions and verified correct answers 2024

OSCM (Chapter 1) (operations and supply chain management) - correct answer the design, operation, and improvement of the systems that create and deliver the firms primary products and services. is concerned with the management of the entire production/delivery system Services and Goods (Chapter 1) - correct answer there are 5 differences between services and goods. a service-intangible process that can't be weighed or measured, requires some sort of interaction with the customer for it to be a service, they are inherently heterogenerous-they vary from day to day, and even hour to hour as a function of the attitudes of the customers and servers. Services as a process are perishable, and time dependent, can't be stored. lastly, the specifications of a service are defined and evaluated as a a package of features that affect the five senses. a good-tangible process with physical dimensions, goods are produced in a facility separate from the customer. Goods can be produced to meet very tight specifications day in and day out with essentially zero variability. Goods can be stored. *** THE GOODS SERVICES CONTINUUM: starts off with - Pure Goods (Food products, Chemicals, Mining) -Core Goods- (Appliances, Automobiles, and data storage systems) - Core Services (Hotels, Airlines, Internet Service providers) - Pure Services (University, Medical, and Investment) Capacity (chapter 4) - correct answer the ability to hold, receive, store, or accommodate the amount of output that a system is capable of achieving over a specific period of time **capacity management: needs to consider both inputs and outputs