Travel Agent Final exam with correct answers 2024

the us state departments' website: , contains what information -travel advisories -entry requirements for individual counties -passport information -health issues- vaccination requirements, etc -all of the above - answer-all of the above what are some things to look out for when avoiding drinking local tap water? -brushing your teeth from the bathroom sink -ice in your soda drinks -fruits and vegetables that cannot be peeled -all of the above - answer-all of the above customs is the procedure by which government agents: - answer-inspect luggage and purchases entering a country what items are necessary to obtain a us passport - answer-passport application, fee, photos, birth certificate, and driver's license marketing whose purpose is to attract the greatest number of potential buyers is called? - answer-Mass marketing the first step in marketing - answer-research which of the following is an example is an example of an "open ended" question - answer-where did you go on your last vacation and what did you enjoy about it? T/F: Theme parks are attractions that vacationers go to see such as the Eiffel Tower, the Golden Gate Bridge, and the Great Wall of China. - answer-False T/F: The Hospitality Industry refers to hotels only. - answer-False T/F:Insurance Companies only supply car rental insurance. Travel Insurance is not necessary when to protect travelers from unanticipated incidents such as lost luggage, missed airline connections, illnesses, and accidents. - answer-False T/F: Tour operators provide one of the most common forms of packaged travel. - answer-True Leisure travel is... - answer-travel for the purpose of enjoyment T/F: Food services include restaurants, fast-food outlets, and other dining venues. - answer-True T/F: All-Inclusive resorts include, lodging, food, entertainment, and many activities for one price. - answer-True T/F: Car rentals are not located near airports. Customers must get out of the airport in order to locate a car rental counter - answer-false suppliers are... - answer-companies that create, own, and provide the travel products sold. T/F: Destination Marketing organizations are organizations whose purpose is to promote and facilitate travel to and within their districts, cities, regions, states/provinces, nations, or even continents. - answer-True T/F: Attractions are a "super" attraction and includes parks such as Disney world. - answer-False T/F: Meetings and conventions is a huge sector of the travel industry as it works with leisure travelers to set up hotel rooms. - answer-False T/F: A travel agent is a professional who analyzes a traveler's needs and then prices, recommends, arranges, and sells one or more components of the person's trip. - answer-True T/F: Cruise lines are the fastest growing segment in the travel industry and includes companies such as Hilton, Marriott, and Hyatt. - answer-False Intermediaries are.... - answer-Companies that act as go-betweens, linking suppliers with the traveling public. Consumers are... - answer-That's you! You consume or use the travel product. Business travel... - answer-travel related to work T/F: tourism comes from the word tourist; therefore, it clearly implies that pleasure-not business- is the motive for travel. - answer-True A travel package is.... - answer-several travel components bundled together and sold as one product. T/F: rail travel was once the dominant form of transit-especially in Europe and Asia- but still represents an important part of the transportation industry within travel. - answer-true The distance between seat rows on an aircraft is known as: - answer-pitch T/F: The person handling luggage at curbside is called skycap. - answer-True T/F: Airports used by airlines for a majority of their flights are called hubs. - answer-True The airline code for American Airlines is? - answer-AA Companies that specialize in unsold air inventory are called: - answer-Consolidators When a flight starts in one country and ends in another, it is called a(n): - answer-International flight The largest hub for Delta Air Lines is in what city - answer-Atlanta Air transportation that flies regularly at set, advertised times is known as: - answer-Scheduled service The airline code for Sun Country Airlines is? - answer-SY The airline code for United Airlines is? - answer-UN A flight in which no stops are made is called a: - answer-nonstop flight T/F: Bumped is the term used to describe what happens to a passenger when they are not allowed to board the plane because of overbooking. - answer-True What type of itinerary is when a traveler flies from Minneapolis to New York City, stays awhile, and then returns to Minneapolis? - answer-Round-trip T/F: It is possible that every person on a flight has paid a different price for that flight. - answer-True The airline code for Delta Air Lines is? - answer-DL A flight in which the passenger changes planes en route is called: - answer-A connecting flight Fares that have been discounted are usually called: - answer-Promotional fares One of the most important duties of the Federal Aviation Administration is to: - answer-Inspect aircraft and oversee maintenance T/F: Jet lag is the feeling that occurs when a person's internal body clock is able to set itself automatically when crossing multiple time zones. - answer-False Which types of airlines usually establish their hubs at secondary airports such as Chicago/Midway and Dallas/Love Field. - answer-Low fare airlines T/F:A wide-body jet has a two-aisle configuration - answer-True Passengers may smoke on which of the following airlines? - answer-None of the above allow smoking T/F: A ticket that is paid for is referred to as a revenue ticket. - answer-True SN is the code for southwest Airlines - answer-False The industry that builds and flies aircraft is known as aviation. - answer-True PNR stands for? - answer-Passenger Name Record CRS stands for - answer-Central Reservation System T/F: flight attendants know that a vegetarian meal (VGML) has been requested, because an SSR was made on behalf of the passenger. - answer-True T/F: Chicago O'hare airport is the home hub for American Airlines. - answer-False A flight in which the plane stops at least once before reaching its final destination is called a: - answer-Direct Flight One of the most important duties of the Airlines Reporting Corporation (ARC) is to: - answer-Control the distribution of airline tickets. A charter flight is defined as: -Occasional flights flown by charter airlines -Can be cancelled for any reason -usually less expensive than a scheduled airline -all of the above - answer-all of the above who is the major distributor of airline tickets? - answer-Direct from the airline. T/F: The employee who works at the boarding gate is called a gate agent. - answer-true t/f organizing group trips is not what the travel agent does - answer-false t/f expedia is an example is an example of a home-based travel agency - answer-false t/f: relationship marketing values loyalty and long-term business relationship with its customers - answer-true t/f: a travel agent makes recommendations on travel products and services to solve the travelers needs - answer-true it is not necessary to pay attention to a customer. He/she will always let you know when they need help - answer-false database marketing uses information about customers to create a relationship. What kinds of information do they obtain? - answer-age, gender, and income t/f a travel agent does not need to be familiar with travel logistics - answer-false t/f transactional feeling requires the least amount of training and fewest skills. - answer-true t/f a question that can be answered with a quick yes or no is known as an open-ended question - answer-false a person who may be interested in buying your travel product is called - answer-lead t/f having detailed understanding of products and services they sell is a skill leisure travel agents should have - answer-true t/f travel agents practice consultative selling - answer-true t/f consultative selling requires training, knowledge, experience and solid research skills - answer-true marketing that targets the needs of a narrow segment of consumers is called - answer-niche the process of helping someone buy something is called - answer-selling corporate travel agents plan meetings and conferences - answer-true which of these is a reason people use travel agents - answer-a travel agent can find the best deal the last step in consultative selling is - answer-follow-up the process in the sale when you offer the client the option to upgrade their hotel room to a better view, reserve a larger car or upgrade their cruise to a balcony cabin is called? - answer-up-selling t/f Travelocity is an example of an online travel agency - answer-true which is generally true of corporate travel agents -their job can involve many client changes -they are seen as service people -respond to requests -work almost exclusively by phone or email -all of the above - answer-all of the above t/f the primary source of information for travel agents is the CRS/GDS - answer-true when a sales person proactively contacts potential buyers with a travel offers, this is called: - answer-prospecting what is the term for the process of asking questions to determine a client's needs? - answer-qualifying enhancing (adding to) the sale is when you offer other options, such as car rental or theater tickets and is called: - answer-cross-selling t/f: travel agents can find better air prices than consumers most of the time - answer-true when renting a car in a foreign country, you may need to have an IDP. What is it? - answer-International Drivers Permit Which is the most similar to an independent tour? - answer-Fly-drive tour a tour can only be booked through a travel agent. Tour companies will not talk to a customer or allow them to book their tour online. - answer-false t/f: a company that concentrates on tours in a particular city, area or country is called an inbound operator. - answer-true t/f: a tour that is a company's reward to its most productive employees is called an incentive tour - answer-true immigration is the process by which a government - answer-controls movement of people across its borders a tour with whitewater rafting and mountain climbing would fall into which tour category? - answer-adventure tour the amount one nation's currency is worth in another nation's currency is known as: - answer-exchange rate t/f: some of the ways to minimize the effects of jet lag are to drinking plenty of water, get some exercise, and try to get on the local time as soon as you can, are helpful - answer-true Abercrombie and Kent is an upscale tour operator whose tours may be pricey, but their features are fantastic - answer-true the most popular type of tour is? - answer-independent what are some of the reasons people like to take escorted tours? -to save money -the quest for knowledge -camaradarie/to meet people -all of the above - answer-all of the above when one part of a tour group does one thing while the other part does something else, it is - answer-split itinerary the policy of having motor coach passengers change seats several times a day is called: - answer-seat rotation travelers who truly want to conserve the environment tend to book which type of tour? - answer-an ecotour t/f: vaccinations may be required to travel to some countries - answer-true t/f: on an escorted tour, one of the titles for the person in charge is known as the tour manager - answer-true which of the following is not a good way to change currency in a foreign country - answer-the black market which of the following is not typically one of the duties of a tour manager - answer-serve dinner to tour participants which type of tour will have an escort with the group at all times, who will handle all travel logistics, guide travelers through the tour itinerary, and handle all problems - answer-escorted a division of an airline's reservations department that takes care of group reservations is called? - answer-group desk how long is an adult US passport valid - answer-10 years a down-side to being a tour escort/manager is they eat in good restaurants and stay in nice hotels - answer-false which of the following is not true about tourist visas - answer-it is issued by the US what is the term used for a tour which combines different forms of transportation - answer-intermodal