CPI Nonviolent Crisis Intervention Training 2nd Edition with Verified Answers The C PI Crisis Development Model Behavior Levels 1. 2. 3. 4. - CORRECT ANSWER 1. Anxiety 2. Defensive 3. Risk Behavior 4. Tension Reduction The CPI Crisis Staff Attitude Approaches 1. 2. 3. 4. - CORRECT ANSWER 1. Supportive 2. Directive 3. Safety Interventio ns 4. Therapeutic Rapport Staff Attitude/Approaches to Anxiety - A change in typical behavior - CORRECT ANSWER Supportive - Empathic, non judgmental approach Staff Attitude /Approach to Defensive - Protecting oneself from a real or perceived challenge - CORRECT ANSWER Directive - Provide clear direction or instruction Staff Attitude/Approach to Risk Behavior - Behavior that represents an imminent or immediate risk to self or others. - CORRECT ANSWER Safety Interventions - Non-
restrictive and restrictive strategies to maximize safety and minimize harm Staff Attitude/Appro ach to Reduction - Decrease in physical and emotional energy. - CORRECT ANSWER Therapeutic Rapport -Re-establish the relationship Integrated Experience - CORRECT ANSWER Behavior influences behavior. Being aware of your behavior, perceptions, and remaining c ontrol will increase likelihood of successful intervention Precipitating Factors - CORRECT ANSWER Factors Influencing a person's behavior. These are internal/external causes of behavior over which you little or no control. Rational Detachment - CORRECT ANSWER Recognizing the need to remain professional by managing your own behavior and attitude and not taking the attitude of others personally. Rational Detachment Tips - CORRECT ANSWER 1. Take a deep breath 2. Choose your words carefully 3. Ask for help 3 Forms of Communication - CORRECT ANSWER 1. Verbal 2. Para verbal 3. Nonverbal Verbal Communication - CORRECT ANSWER The words you use to send messages. Consider the significance of your words. Keep your message: -short, simple, and clear. -Respectful -Positively phrased Para verbal Communication - CORRECT ANSWER How you say what you say. This includes your tone, volume and rhythm of speech. -Use caring, supportive tones -Keep appropriate volume to the situation -Deliver your message at a rate the person can process Nonverbal Communication - CORRECT ANSWER Nonverbal elements include personal space, body language, communication through touch, and listening with empathy. Personal Space - CORRECT ANSWER The distanc e people prefer to maintain between themselves and others. It includes the social zone, personal zone, and intimate zone. Body Language - CORRECT ANSWER The postures, gestures, facial expressions, and movements used to communicate. Communication Through Touch - CORRECT ANSWER A form of physical contact that expresses feelings or emotions. Listening with Empathy - CORRECT ANSWER -Remain nonjudgmental -Give your undivided attention -Listen to facts and feelings -Allow time for silence and reflection -Parap hrase what you understand What are the benefits of the Supportive Stance? - CORRECT ANSWER The Supportive Stance
restrictive and restrictive strategies to maximize safety and minimize harm Staff Attitude/Appro ach to Reduction - Decrease in physical and emotional energy. - CORRECT ANSWER Therapeutic Rapport -Re-establish the relationship Integrated Experience - CORRECT ANSWER Behavior influences behavior. Being aware of your behavior, perceptions, and remaining c ontrol will increase likelihood of successful intervention Precipitating Factors - CORRECT ANSWER Factors Influencing a person's behavior. These are internal/external causes of behavior over which you little or no control. Rational Detachment - CORRECT ANSWER Recognizing the need to remain professional by managing your own behavior and attitude and not taking the attitude of others personally. Rational Detachment Tips - CORRECT ANSWER 1. Take a deep breath 2. Choose your words carefully 3. Ask for help 3 Forms of Communication - CORRECT ANSWER 1. Verbal 2. Para verbal 3. Nonverbal Verbal Communication - CORRECT ANSWER The words you use to send messages. Consider the significance of your words. Keep your message: -short, simple, and clear. -Respectful -Positively phrased Para verbal Communication - CORRECT ANSWER How you say what you say. This includes your tone, volume and rhythm of speech. -Use caring, supportive tones -Keep appropriate volume to the situation -Deliver your message at a rate the person can process Nonverbal Communication - CORRECT ANSWER Nonverbal elements include personal space, body language, communication through touch, and listening with empathy. Personal Space - CORRECT ANSWER The distanc e people prefer to maintain between themselves and others. It includes the social zone, personal zone, and intimate zone. Body Language - CORRECT ANSWER The postures, gestures, facial expressions, and movements used to communicate. Communication Through Touch - CORRECT ANSWER A form of physical contact that expresses feelings or emotions. Listening with Empathy - CORRECT ANSWER -Remain nonjudgmental -Give your undivided attention -Listen to facts and feelings -Allow time for silence and reflection -Parap hrase what you understand What are the benefits of the Supportive Stance? - CORRECT ANSWER The Supportive Stance
