911 Dispatch Course Questions with 100% Correct Answers

C Correct Answer When faced with an ethical dilemma in the communication center, the ETC should FIRST: A. ask the nearest coworker for help B. consult his or her attorney C. follow established policy, procedure, and protocol D. follow his or her instincts C Correct Answer In this course, we refer to the three P's as: A. politeness, privilege, and politics B. professionalism, priority, and public service C. policy, procedure, and protocol D. party (of caller), Pre- Arrival instructions, and Post- Dispatch instructions A Correct Answer A procedure that has been highly defined and placed into a reference system is known as: A. protocol B. guideline C. logarithm D. policy B Correct Answer One of the best ways of projecting professionalism to the caller is to: A. ask questions in a "robotic" manner without feeling B. comply to policies, procedures, and protocol C. refer to the caller as "sir" or "ma'am" D. sit up straight with shoulders squared to the monitor C Correct Answer The ANI/ALI provides the location of: A. available responders B. cell phone callers C. the address associated with the phone number provided by the telephone company D. the scene where responders should be sent