Test Bank for Business Communication: Process & Product, 11th Edition by Mary Ellen Guffey

Test Bank Business Communication: Process & Product 11e Guffey


Chap 01 11e Guffey ✅ All Chapters
✅ Verified Answers
Indicate whether the statement is true or false.
1. Mia, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human
Resources Department manager. This is an example of an upward flow of communication.
a. True
b. False

ANSWER: True

2. Items found on the Internet, such as news articles, photos, and music, are in the public domain and free to be
used or shared.
a. True
b. False

ANSWER: False
3. Shreya, a company department manager, frequently communicates via text messages with other department
managers within the company. This is an example of an upward flow of communication.
a. True
b. False

ANSWER: False
4. Managers can use the grapevine productively by sharing bad news as well as good news.
a. True
b. False

ANSWER: True
5. To improve information flow, many of today's companies have decreased the number of operating units and
managers, thereby shortening lines of communication.
a. True
b. False

ANSWER: True
6. Diverse workforces are more likely to create the products that consumers demand.
a. True
b. False

ANSWER: True
7. According to media richness theory, face-to-face conversations are the richest because they provide more
helpful cues and allow for immediate feedback.
a. True
b. False

ANSWER: True

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Chap 01 11e Guffey

8. Your comments on LinkedIn, Instagram, Facebook can help you build your professional brand.
a. True
b. False

ANSWER: True
9. External communication for routine purposes is likely to be handled via e-mail.
a. True
b. False

ANSWER: True
10. A company’s CEO has developed a five-year strategic plan and will share it with all employees. This is an
example of downward communication.
a. True
b. False

ANSWER: True
11. E-mail is considered a leaner medium than face-to-face communication.
a. True
b. False

ANSWER: True
12. Fake news refers to misinformation that comes from both accidental untruth and intentional untruth.
a. True
b. False

ANSWER: True
13. E-mail is rapidly becoming the preferred communication channel for online customer service.
a. True
b. False

ANSWER: False
14. Communicators who intentionally obscure meaning with long sentences and difficult words are being unethical.
a. True
b. False

ANSWER: True
15. Sharing economy refers to full-time positions being divided over two employees working part-time.
a. True
b. False

ANSWER: False

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Chap 01 11e Guffey

16. Digital nomads refer to workers who are unable to travel because they must be on site to troubleshoot company
technology issues.
a. True
b. False

ANSWER: False
17. Internal communication includes sharing ideas and messages with superiors, coworkers, and subordinates.
a. True
b. False

ANSWER: True
18. Backchannel communication refers to the conversations that occur prior to a meeting or presentation to aid in its
planning.
a. True
b. False

ANSWER: False
19. Flattened management hierarchies allow companies to react more quickly to market changes.
a. True
b. False

ANSWER: True
20. Ethical standards usually consist of convenience, personal goals, and company profits.
a. True
b. False

ANSWER: False
21. One challenge posed by flatter organizations is that every employee must be a skilled communicator.
a. True
b. False

ANSWER: True
22. Social media apps are considered disruptive technologies because they hinder our workplace productivity.
a. True
b. False

ANSWER: False




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Chap 01 11e Guffey

23. Akila is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-
Oxley regulation. This is an example of internal communication.
a. True
b. False

ANSWER: False
24. Information flows through formal communication channels in three directions: downward, upward, and spiral.
a. True
b. False

ANSWER: False
25. Social presence is greater in asynchronous communication (e-mail, forum post) than in synchronous
communication (live chat, IM).
a. True
b. False

ANSWER: False
26. The term information worker refers to an employee who is responsible for creating and maintaining company
databases.
a. True
b. False

ANSWER: False
27. Project-based teams are becoming a thing of the past as workers are dispersed in various locations.
a. True
b. False

ANSWER: False
28. Today’s new communication technologies have made writing skills less important than in the past.
a. True
b. False

ANSWER: False
29. E-commerce refers to mobile technology businesses.
a. True
b. False

ANSWER: False




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