ihop server test 2024/2025 with Verified Solutions

ihop server test 2024/2025 with Verified Solutions what is the platinum rule of guest service - Answer -treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - Answer -be there for me, listen to me, treat me nicely in general there are three type of guest - Answer -fast friendly exact when giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy this guest is - Answer -exact when seating a guest the guest strikes up a conversation with the hostess about how many years they have been coming to this ihop and all the great memories they have here. the guest is - Answer -friendly while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest is - Answer -fast define the last process for resolving a guest concern - Answer -listen apologize solve thank what is the best way to ensure your voice comes out across the telephone as warm and energetic - Answer -smile when talking which statement best describes the greeting you should give when answering the phone - Answer -good morning thank you for calling ihop on central this is ashley how may help you based on what you've learned, which statement about our guests is most true - Answer -our guests care most about being treated with warm and friendly service that meets their needs what is the proper procedure for washing your hands - Answer -turn on water to as hot as u can handle apply soap lather hands and wrists up to elbows for 20 seconds rinse dry with ha