WGU C483 Principles of Management Questions and Answers with Complete Solutions

WGU C483 Principles of Management Questions and Answers with Complete Solutions Accommodation A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests Accounting audits Procedures used to verify accounting reports and statements Acquisition One firm buying another Activity-Based costing (ABC) A method of cost accounting designed to identify streams of activity and then to allocate costs across particular business processes according to the mount of time employees devote to particular activities Adapters Companies that take the current industry structure and its evolution as givens, and choose where to compete. Adverse impact When a seemingly neutral employment practice has a disproportionately negative effect on a protected group. Advertising support model Charging fees to advertise on a site. affective conflict Emotional disagreement directed toward other people affiliate model Charging fees to direct site visitors to other companies' sitesaffirmative action Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past. Alderfer's ERG theory A human needs theory postulating that people have three basic sets of needs that can operate simultaneously arbitration The use of a neutral third party to resolve a labor dispute. assessment center A managerial performance test in which candidates participate in a variety of exercises and situations. assets The values of the various items the corporation owns. Authentic leadership A style in which the leader is true to himself or herself while leading autocratic leadership A form of leadership in which the leader makes decisions on his or her own and then announces those decisions to the group autonomous work groups Groups that control decisions about and excution of a complete range of tasks avoidance A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement. balance sheet A report that shows the financial picture of a company at a given time and itemizes assets, liabilities, and stockholders' equity balanced scorecard Control system combining four sets of performance measures: financial, customer, business process, and learning and growthbarriers to entry Conditions that prevent new companies from entering an industry behavioral approach a leadership perspective that attempts to identify what good leaders dothat is, what behaviors they exhibit benchmarking The process of comparing an organization's practices and technologies with those of other companies. Bootlegging Informal work on projects, other than those officially assigned, of employees' own choosing and initiative boundaryless organization organization in which there are no barriers to information flow. bounded rationality `A less-than-perfect form of rationality in which decisions makers cannot be perfectly rational because decisions are complex and complete information is unavailable or cannot be fully processed. Brainstorming A process in which group members generate as many ideas about a problem as they can; criticism is withheld until all ideas have been proposed. bridge leaders A leader who bridges conflicting value systems or different cultures. broker A person who assembles and coordinates participants in a network budgeting The process of investigating what is being done and comparing the results with the corresponding budget data to verify accomplishments or remedy differences; also called budgetary controllin