Retail Management TOP EXAM STUDY NOTES

Meaning of Retailing : Retailing encompasses those business activities involved with the sale of goods and services to the final consumer for personal, family, or household use. Retailing is the final stage in a channel of distribution. Retailing functions are performed by any firm selling merchandise or providing services to the final consumer. According to Philip Kotler : “Retailing includes al the activities involved in selling goods or services to the final customers for personal, non – business use.” Functions of Retailing - : Understanding the Needs of Consumers – Knowing and understanding customer needs is at the centre of every successful business. Therefore, a retailer should clearly understand needs of his target customers. Every retailer should know the reason for their customers to buy from them and not from their competitors. This is called Unique Selling Proposition {USP}. USP can change as the business or market changes. A retailer can have different USPs for different types of customer. Buying and Assembling –