CHAPTER 11
OPERATIONS MANAGEMENT
,Chapter content
• Introduction
• An operations-management model
• The classification of process types for
manufacturers and service providers
• Operations design
• Operations planning and control
• Operations improvement
• Summary
,Introduction
• Importance of operations management
– Reduce the costs
– Increase the revenue
– Reduce the amount of investment
– Provide the impetus for new innovation
• Concerned with management of the
transformation process
• Defining terms used in operations management
– Operations function
– Operations managers
– Operations management
, An operations-management
model
OPERATIONS MANAGEMENT
,Chapter content
• Introduction
• An operations-management model
• The classification of process types for
manufacturers and service providers
• Operations design
• Operations planning and control
• Operations improvement
• Summary
,Introduction
• Importance of operations management
– Reduce the costs
– Increase the revenue
– Reduce the amount of investment
– Provide the impetus for new innovation
• Concerned with management of the
transformation process
• Defining terms used in operations management
– Operations function
– Operations managers
– Operations management
, An operations-management
model
