Human Resources Management Exam Question and Answers

Human Resources Management Exam Question and Answers Define HRM. Answer: the policies, practices, and systems that influence employees' behavior, attitudes, and performance What are the practices of HRM? Answer: 1. Analysis and Design of Work 2. HR Planning 3. Recruiting 4. Selection 5. Training and Development 6. Performance Management 7. Compensation 8. Employee Relations Define human capital. Answer: an organization's employees, described in terms of th eir training, experience, judgment, intelligence, relationships, and insight; implies that employees are resources of the employer Companies with effective HR tend to be: Answer: more innovative, have greater productivity, develop a more favorable reputation in the community, and overall have more satisfied employees and customers HRM and sustainable competitive advantage Answer: human capital has certain qualities that ma ke an organization valuable; an organization can succeed if it is better than competitors at something and can hold that advantage over a sustained period of time (human resources can provide this) Human resources have these necessary qualities: Answer: t hey are valuable, rare, cannot be imitated, and have no good substitutes Labor force Answer: all the people willing and able to work Internal labor force Answer: an organization's workers; the employees and people who have contracts to work at the organi zation has been drawn from the external labor market External labor force Answer: individuals who are actively seeking employment determines the kinds of HR available to an organization Change in labor force 3 main trends: Answer: 1. an aging workforc e 2. a diverse workforce 3. skill deficiencies of the work force What are the implications of having an aging workforce? Answer: 1. HR professionals will spend much time on concerns related to retirement planning, retraining older workers, and motivating workers whose careers have reached a plateau 2. organizations will struggle with ways to control the rising costs of healt hcare and other benefits 3. managers will supervise employees much older than themselves 4. organizations will have to find ways to attract, retain, and prepare the youth labor force What are the implications of having a diverse workforce? Answer: 1. Cre ating an organizational culture that values diversity 2. Ensuring that HRM systems are bias -free 3. Encouraging career development for women and minorities 4. Promoting knowledge and acceptance of cultural differences 5. Ensuring involvement in education b oth within and outside the organization 6. Dealing with employees' resistance to diversity What are ways in which HRM can support the management of diversity for organizational success? Answer: 1. Communication - communicating with employees from a variet y of backgrounds 2. Development - provide career development for employees with different backgrounds and abilities 3. Performance Appraisal - provide feedback based on objective outcomes 4. Employee Relations - create a work environment that is comfortabl e for al and fosters creativity Define work flow design. Answer: the process of analyzing the tasks necessary for the production of a product or service Components of the work flow design Answer: 1. Task 2. Position 3. Job Task Answer: coordinated and a ggregated series of work elements to used to produce an output (service to a client) Position Answer: the set of duties (job) performed by a particular person Job Answer: a group of positions that are similar in their duties