Publix Deli Assistant Manager Exam Study Guide Graded A

How many days does a Meat & Cheese platter get? - 2 days Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety platter, All American - All American How many days does a Publix Turkey Ringleader get - 1 day Where do you look for info on Cubanitos? - Deli Platter guides What two chemicals can't be combined (will/can cause permanent lung damage) - Block Whitener and Q San What chemical is kept separate from everything else? - Block Whitener When rotating in new stock, and to keep older stock in front, so that it sells first, what method are you using? - FIFO - first in first out What are the 5 steps to Customer Service? - 1. Welcome customer. 2. Use the customer's name 3. Take care of the customer's needs 4. Thanks the customer 5. Invite the customer back What method should you use to deal with difficult customers, and what is each step? - CALM Approach C: stay cool. A: Apologize for the problem L: Listen with empathy M: Make it right How often do you clean the cutting gloves? - 4 hours Immediately clean slicer after slicing which meat? A: should be easy (options will include something like: regular turkey, ham, salsalito turkey, and smoked turkey) - Salsalito, pastrami, roast beef Oil and vinegar at the sub shop gets what FIFO appropriately colored top? - Green What color code does grease cutter positive have? - Yellow