TEST BANK — Human Resource Management, 6th Canadian Edition — Sandra Steen, Raymond A. Noe, John R. Hollenbeck, Barry Gerhart, Patrick M. Wright — ISBN 9781260881226

Test Bank for
Human Resource Management 6CE Sandra Steen, Raymond Andrew Noe, John R. Hollenbeck,
Barry Gerhart, Patrick M. Wright
Chapter 1-11Answers are at the Eand of Each Chapter
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Chapter 1
ED

Student name:__________
1) Managers and economists traditionally have seen human resource management as a source of
value to their organizations.
⊚ true
C
⊚ false
O
2) The concept of "human resource management" implies that employees are interchangeable,
easily replaced assets that should be managed like any other physical asset.
N
⊚ true
⊚ false
N

3) No two human resource departments will have precisely the same roles and responsibilities.
⊚ true
O
⊚ false
IS
4) Recruitment refers to the process by which an organization selects applicants with the right
knowledge, skills, and abilities to help the organization achieve its goals.
⊚ true
SE
⊚ false



5) Performance management requires that employee activities and outputs match the
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individual's goals.
⊚ true
⊚ false
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, 6) Important decisions in planning pay and benefits include how much to offer employees in
salary or wages, as opposed to bonuses, commissions, and other performance-related pay.
⊚ true
⊚ false
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7) The shift to self-service requires HR to spend more time on day-to-day transactional tasks.
⊚ true
ED
⊚ false



8) Compliance with laws and regulations is not an HR responsibility, but rather the sole
responsibility of managers within the organization.
C
⊚ true
⊚ false
O

9) HR is increasingly becoming a purely administrative function.
N
⊚ true
⊚ false
N

10) As part of its strategic role, one of the key contributions HR can make is to engage in
O
evidence-based HRM.
⊚ true
⊚ false
IS

11) Canada underperforms the United States with respect to productivity.
⊚ true
SE
⊚ false



12) HRM should have a significant role in carrying out a merger or acquisition.
U
⊚ true
⊚ false
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, 13) Non-traditional workers e.g. contractors and temporary workers, currently represent more
than 50 percent of the workforce, and this percentage is expected to increase significantly.
⊚ true
⊚ false
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14) Setting up a business enterprise in another country (e.g. building a factory in China) is called
outsourcing.
ED
⊚ true
⊚ false



15) Recent surveys indicate that the general public and managers do not have positive
C
perceptions of the ethical conduct of businesses.
⊚ true
O
⊚ false
N
16) HR activities are carried out exclusively by HR specialists in small organizations.
⊚ true
⊚ false
N
O
17) Canada's labour force is aging.
⊚ true
⊚ false
IS

18) Mobile devices are increasingly being used to access HR processes, information, and
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collaborative tools.
⊚ true
⊚ false
U
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, 19) As a type of resource, human capital refers to:
A) the wages, benefits, and other costs incurred in support of HR functions within an
organization.
B) executive talent within an organization.
C) the tax-deferred value of an employee's pension plan.
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D) employee characteristics that can add economic value to the organization.
E) substitutes for physical assets.
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20) Human capital refers to an organization's employees described in terms of all of the
following, EXCEPT?
A) Profitability
B) Training
C
C) Relationships
D) Intelligence
O
E) Experience
N
21) When an organization is better than competitors at something, and can hold that advantage
over a sustained period of time, it is said to have a:
A) differentiated focus.
N
B) sustainable competitive advantage.
C) core competency.
O
D) low-cost competitive advantage.
E) absolute advantage.
IS

22) In the context of human resources, EX represents:
A) Experience level
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B) Emotional intelligence
C) Employee engagement
D) Employee experience
E) Employee expectations
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