BA105 Exam 1 Questions with Complete Solutions

BA105 Exam 1 Questions with Complete Solutions The person with whom the message originates is known as the - Answer-sender The process of converting an idea into words or gestures that will convey meaning is called . - Answer-encoding The medium over which a message is physically transmitted, such as e-mail, cell phone, or spoken word, In the communication process, the individual for whom the message is intended is the - Answer-receiver which helps the sender know that the message was received and understood. - Answer-feedback occurs when people interpret the meanings of words differently - Answer-bypassing . The three primary functions of business communication are to inform, to persuade, and to promote . - Answer-goodwill Policies, procedures, directives, job plans, and mission goals flow from managers to employees. - Answer-downward communication in most organizations. - Answer-upward organizationally relevant gossip and functions through social relationships - Answer-grapevine skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field. - Answer-hard skills include competencies such as listening proficiency, nonverbal behavior, and etiquette expertise - Answer-soft development, individuals get to know each other and search for similarities as they attempt to bond - Answer-forming roles are clarified, and information begins to flow among members - Answer-norming describes faulty decision-making processes by team members who are overly eager to agree with one another - Answer-groupthink discussion continues until all members have aired their opinions and, ultimately, agree - Answer-consensus teleconferencing) in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone - Answer-audioconferencing