BA105 Ch4 Exam Questions with Correct Answers

BA105 Ch4 Exam Questions with Correct Answers Because jargon can be confusing, it should never be used in business writing. - Answer- False Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM) - Answer-True Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process? - Answer- Message encoding You can start lowering your energy expenses immediately is an example of an audience-focused sentence. - Answer-True Text messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone. - Answer-False Sofia is an event planner and is responding to an e-mail request from a client. What should Sofia do during the second phase of the writing process? - Answer-Determine the best organizational pattern for her reply message to the client. The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to - Answer-persuade You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience? - Answer-You should ask all these questions Which of the following takes place during the third phase of the 3-x-3 writing process? - Answer-All of these choices You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording? - Answer-Please give us your feedback about your online ordering experience. In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase. - Answer-True The process of communication begins when the receiver puts a message into writing. - Answer-False Which of the following statements about business writing is least accurate? - Answer- When writing business documents, business communicators should recognize that quantity enhances quality.