ServiceNow System Administrator Questions and Answers Latest Updated 2022 Rated A

ServiceNow System Administrator Questions and Answers Latest Updated 2022 Rated A Can you have a work request and work request item at the same time? Yes, RQT#, RITM# are generated simultaneously What is dot-walking? can get information from a series of referenced fields from different tables Define Semaphores? controls number of user transactions that can run parallel at same time When an event occurs, where is it logged? Event Log Are variables in the Service Catalog global by default? Service catalog variables are flagged as "Global" by default and will display in all the execution of tasks of an requested item When an elevated privilege is given, what is activated and where? ACL is activated, rolesecurity_admin then select elevated privilege When is a workflow complete? When the workflow runs out of activities, the workflow is complete Workflows uses a "publish"model. What are the 3 steps? check out, edit, publish work-flows What is the ServiceNow best practice for changing field names? Be sure to keep labels as simple, short and relative to your subjectWhere should field names be changed? System administrator can change, but must be changed in the data dictionary When setting variables how and where should the order in which they'll display be set? Service catalogCatalog variables variable sets, click on column control = Order field Which area of the homepage allows users to view Knowledge Base (KB)? the content frame/content pane What is the Data Dictionary used for? The table contains details for each table and definition for columns in tables for each instance As a system administrator, what does the Data Dictionary provide? It provides administrators the ability to modify tables and fields, which in turn define lists and forms What's the ServiceNow search engine called? Zing When a new tables created in ServiceNow what's the prefix? (ex, sys_abc, u_abc, etc... U_ How does Insert work? Makes a copy and leaves the form. Insert and stay makes a copy and stays on the form How does Insert or Insert and stay work? Saves a new record to the database instead of updating the current item How does Save work? Saves changes without leaving page How does Update work? Saves changes on an existing record and returns to previously viewed page